People Advisor - Er

Mag; Manchester; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Flexible/Hybrid working

Pension up to 8%

24 days holiday + bank holidays

Free parking / subsidised transport

Discounts and other staff benefits

2 volunteering days per year

Free Virtual GP service

Job summary

MAG at Manchester Airport seeks an experienced ER specialist to advise line managers on highly complex employee relations matters, covering investigations, grievances, disciplinary actions and absence management. You will log activities on the case management system and ensure consistency with policies and SLAs.

The role requires a CIPD Level 5 qualification (or current progression) and a solid understanding of employment law and ACAS codes.

Qualifications

• Experience advising and guiding on highly complex employee relations matters.
• CIPD Level 5 qualification (or working towards) is expected.
• Strong understanding of employment law and ACAS codes.
• Proven ability to manage cases end-to-end in high-volume, fast-paced environments.

Responsibilities

• Provide guidance to line managers on complex ER matters in line with policy and employment law.
• Log all activities on the case management system for transparency and traceability.
• Ensure services align with SLAs and company procedures.

Skills

Written communication

Verbal communication

Stakeholder management

Policy understanding

Analytical thinking

Education

CIPD Level 5

Job description

Summary

Based at Manchester Airport
Fixed Term Contract until 2 April 2027
Flexible/Hybrid working for a better work/life balance
We are proud to be a diverse employer, and we welcome candidates from all backgrounds

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 66 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. Youll also have access to some great benefits including:

• Flexible, generous company pension with various contribution options (up to 8%) that you can change to suit your needs
• 24 days holiday plus bank holidays
• Free parking / subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

Youll provide advice and guidance on highly complex employee relations matters in alignment with Company Policy and relevant employment legislation to line managers. Your responsibilities will encompass the full range of ER cases, including early resolution, conflict, misconduct, health and wellbeing, capability, and ACAS/Employment Tribunal cases. Youll deliver services and processes in accordance with agreed policies, procedures, and Service Level Agreements and accurately log all activities on the case management system to ensure transparency, record-keeping and accurate data.

What will make you successful in the role?

You'll have (or be working towards) a CIPD Level 5 qualification and have extensive experience of managing complex ER matters, including investigations, grievances, disciplinary cases, bullying & harassment, performance management, and absence. You'll possess a strong understanding of employment law and ACAS codes, with a proven ability to manage cases end-to-end with a strategic and risk-assessment focus. A track record of success in high-volume, fast-paced environments, consistently meeting SLAs and delivering impactful outcomes, is essential. You'll have strong written and verbal communication skills, the ability to build effective stakeholder relationships, excellent organisational skills and the ability to prioritise workload to meet SLAs.