People Advisor - ER

MAG Manchester Airports Group; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Pension up to 8%

24 days holiday + bank holidays

Free parking / subsidised public tran

Company discounts

Volunteering days

Virtual GP service

Job summary

MAG Manchester Airports Group seeks an experienced Employee Relations Specialist to advise on complex ER matters, including investigations, grievances and disciplinaries, in line with policy and employment law.

You will handle end-to-end cases in a fast-paced, high-volume environment, working with stakeholders to achieve compliant, timely outcomes. Hybrid working and a supportive, inclusive culture are offered.

Qualifications

• Extensive experience of managing complex employee relations matters, including investigations, grievances, disciplinary cases, bullying & harassment, performance management and absence.
• Strong understanding of employment law and ACAS codes with ability to manage cases end-to-end with a risk-focused approach.
• Proven track record in high-volume, fast-paced environments, meeting SLAs and delivering impactful outcomes.

Responsibilities

• Provide advice and guidance on highly complex ER matters in alignment with policy and employment legislation for line managers.
• Deliver services and processes per policies, procedures and SLAs; accurately log activities on the case management system for transparency and data integrity.

Skills

ER experience

Investigation handling

Stakeholder management

Education

CIPD Level 5 qualification (or working towards)

Job description

Summary

• Based at Manchester Airport
• Fixed Term Contract until 2 April 2027
• Flexible/Hybrid working for a better work/life balance
• We are proud to be a diverse employer, and we welcome candidates from all backgrounds

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 66 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first‑class journey for our customers starts by creating a first‑class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including:

• Flexible, generous company pension with various contribution options (up to 8%) that you can change to suit your needs
• 24 days holiday plus bank holidays
• Free parking / subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

You'll provide advice and guidance on highly complex employee relations matters in alignment with Company Policy and relevant employment legislation to line managers. Your responsibilities will encompass the full range of ER cases, including early resolution, conflict, misconduct, health and wellbeing, capability, and ACAS/Employment Tribunal cases. You'll deliver services and processes in accordance with agreed policies, procedures, and Service Level Agreements and accurately log all activities on the case management system to ensure transparency, record‑keeping and accurate data.

What will make you successful in the role?

You'll have (or be working towards) a CIPD Level 5 qualification and have extensive experience of managing complex ER matters, including investigations, grievances, disciplinary cases, bullying & harassment, performance management, and absence. You will possess a strong understanding of employment law and ACAS codes, with a proven ability to manage cases end‑to‑end with a strategic and risk‑assessment focus. A track record of success in high-volume, fast-paced environments, consistently meeting SLAs and delivering impactful outcomes, is essential. You'll have strong written and verbal communication skills, the ability to build effective stakeholder relationships, excellent organisational skills and the ability to prioritise workload to meet SLAs.

Equal Opportunities & Reasonable Adjustments

We're building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there's space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you - even if you don't think you tick every box. What matters most is what you bring.

We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.