HR Administration Team Lead | Hybrid & Process Optimisation

Forwardrole; Diss; Hybrid; GBP 39,000 - 47,000; Full time

Job summary

Forward Role, a well-established organisation, is seeking an HR Administration Team Leader to lead a team delivering comprehensive HR administrative support across the full employee lifecycle. The role focuses on service excellence, process improvement, and ensuring a first-class experience for employees and stakeholders alike.

Reporting to the HR Shared Services Manager, you will oversee onboarding, contracts, absence management and employee changes while driving SLAs, KPIs and continuous

Qualifications

• Experience leading HR Administrators and HR operations.
• Strong knowledge of employee lifecycle processes.
• Good understanding of UK employment law and GDPR.
• Experience with HR systems and data management.
• Excellent stakeholder management and communication.
• Proactive, solutions-focused with continuous improvement mindset.
• CIPD Level 5 or above desirable.

Responsibilities

• Leading, coaching and developing a team of HR Administrators
• Managing HR service delivery, ensuring SLAs and KPIs are met
• Escalation point for complex HR administration queries
• Overseeing onboarding, contracts, absence management, employee changes and leavers
• Driving continuous improvement initiatives to streamline HR processes
• Monitoring service performance, reporting on key metrics
• Maintaining compliance with employment legislation, GDPR and internal policies
• Supporting HR systems enhancements, testing and implementation projects

Skills

HR Administration

Team Leadership

Stakeholder Management

UK Employment Law

GDPR Knowledge

HR Systems

Communication Skills

Education

CIPD Level 5 or above

Job description

Forward Role, a well-established organisation, is seeking an HR Administration Team Leader to lead a team delivering comprehensive HR administrative support across the full employee lifecycle. The role focuses on service excellence, process improvement, and ensuring a first-class experience for employees and stakeholders alike.

Reporting to the HR Shared Services Manager, you will oversee onboarding, contracts, absence management and employee changes while driving SLAs, KPIs and continuous