Pensions Services Specialist: Client Liaison & Admin

NFP, an Aon company (Europe); Bromsgrove; On-site; GBP 24,000 - 32,000; Full time

Job summary

NFP, an Aon company, is seeking a Customer Services Executive to deliver high standards of pension administration for our clients. You will help train colleagues and collaborate with Consultants and Team Leaders to coordinate implementations.

Based in the UK, this role focuses on day-to-day administration, data validation, auto-enrolment tasks, and proactive service improvements while maintaining strong client relationships and adherence to SLAs.

Qualifications

• Experience in a Customer Services role.
• Knowledge and experience of Pensions Administration desirable.
• Experience with Excel, MS Teams and Outlook is necessary.

Responsibilities

• Manage the day-to-day administration of clients' group pension schemes.
• Complete comprehensive data validation exercises to ensure accuracy.
• Conduct auto-enrolment assessments, including Declarations of Compliance and Re-Declarations of Compliance.
• Demonstrate commercial awareness by ensuring SLAs and AVFs are used appropriately, while finding opportunities for additional services.
• Advise and escalate client dissatisfaction to Team Leader and Head of Customer Service where appropriate.
• Support onboarding of new clients and new business for existing clients, within agreed SLAs.
• Serve as the primary contact for allocated clients and ensure thorough handovers during annual leave.
• Coordinate client conference calls and meetings with Consultants and Wealth Management.
• Ensure client microsites are accurate and updated; notify relevant teams of changes.

Skills

Customer service

Pensions administration

Tools

Excel

MS Teams

Outlook

Job description

NFP, an Aon company, is seeking a Customer Services Executive to deliver high standards of pension administration for our clients. You will help train colleagues and collaborate with Consultants and Team Leaders to coordinate implementations.

Based in the UK, this role focuses on day-to-day administration, data validation, auto-enrolment tasks, and proactive service improvements while maintaining strong client relationships and adherence to SLAs.