Pensions Service Delivery Lead – Defined Benefit (Hybrid)

Alexander Lloyd; Tees Valley; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Alexander Lloyd is recruiting to help a well-established pensions specialist with a Pension Service Delivery Manager role. You will lead the delivery of Defined Benefit schemes, oversee client portfolios and ensure service excellence within a hybrid working arrangement aligned to the Middlesbrough office.

The position blends operational leadership with strategic improvement, including process and system enhancements, tender responses, and profitability oversight, while mentoring the

Qualifications

• Pensions Administration background (Defined Benefits) and service delivery.
• In-depth knowledge of pensions administration and regulatory requirements.
• Proven people management, performance management and recruitment experience.

Responsibilities

• Oversee delivery of pensions administration services across public sector schemes.
• Lead, mentor and develop administration managers and wider teams.
• Contribute to commercial activity, including tender responses, billing, and profitability.
• Deliver client-facing work such as projects.
• Support strategic changes initiatives, including process and system improvements.

Skills

Pensions administration

People management

Analytical skills

Regulatory knowledge

Job description

Alexander Lloyd is recruiting to help a well-established pensions specialist with a Pension Service Delivery Manager role. You will lead the delivery of Defined Benefit schemes, oversee client portfolios and ensure service excellence within a hybrid working arrangement aligned to the Middlesbrough office.

The position blends operational leadership with strategic improvement, including process and system enhancements, tender responses, and profitability oversight, while mentoring the