Pensions Member Services Advisor

Jobtrain; Clays End; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bath & North East Somerset Council is hiring for a proactive Member Contact role within the Avon Pension Fund team. You will respond to member queries via website, telephone, letters and email, and support the Member Services Team to resolve complex enquiries.

Training will be provided; you will maintain and update member records, work collaboratively to meet service goals, and contribute to safeguarding and equality commitments.

Qualifications

• Excellent customer service skills.
• A high level of attention to detail.
• Strong verbal and written communication skills.
• Good organisational skills and the ability to manage a varied workload.
• The ability to learn new processes and systems quickly.

Responsibilities

• Responding to member queries via the website, telephone, letters and email.
• Liaising with the Member Services Team to resolve complex enquiries.
• Using initiative to ensure daily tasks are completed efficiently.
• Working collaboratively as part of a team to achieve service goals.
• Maintaining and updating member records accurately.
• Archiving documentation as required.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Organisational skills

Teamwork

Job description

Bath & North East Somerset Council is hiring for a proactive Member Contact role within the Avon Pension Fund team. You will respond to member queries via website, telephone, letters and email, and support the Member Services Team to resolve complex enquiries.

Training will be provided; you will maintain and update member records, work collaboratively to meet service goals, and contribute to safeguarding and equality commitments.