Pensions Administration Assistant

East Riding of Yorkshire Council; Goole; On-site; GBP 18,000 - 24,000; Full time

Job summary

East Riding Pension Fund in Goole is recruiting a Pensions Administration Assistant to join our Member Services team. You will support the delivery of high-quality pensions administration, handle member enquiries with clear, empathetic communication, and assist with calculations of benefits, refunds and transfers.

We offer comprehensive training, a supportive team, and blended working arrangements. New colleagues will train at our Goole offices before transitioning to a flexible mix of office

Qualifications

• Strong communication and customer service skills.
• No LGPS administration experience required; full training provided.
• Numeracy and attention to detail are essential.
• Ability to work as part of a busy team and meet deadlines.

Responsibilities

• Calculate pension benefits including refund and transfer payments.
• Provide accurate, clear and empathetic responses to member enquiries.
• Resolve pension telephone queries and make appropriate referrals when necessary.
• Review and improve work processes and communications.

Skills

Communication skills

Customer service

Numeracy

Attention to detail

Organisational skills

Interpersonal skills

Empathetic listening

Job description

The job itself

East Riding Pension Fund, based in Goole, is responsible for administering the Local Government Pension Scheme (LGPS) on behalf of more than 340 employers and supporting over 130,000 members. Our recently restructured administration team, of 75 dedicated professionals, is committed to delivering an outstanding pensions administration service to members, employers, and other stakeholders and are constantly striving to improve and innovate our service delivery.

The Role

An exciting opportunity has arisen to work as a Pensions Administration Assistant in our Member Services team. We are seeking a professional who can use their initiative to solve problems and demonstrate exceptional communication and customer service skills. This role offers the opportunity to contribute meaningfully to the effective delivery of high-quality pensions administration as part of a committed team.

Following the team restructure, there is a vacancy for the role of Pensions Administration Assistant within the Member Services team. The vacancy is full time, but applications for part time working will also be considered.

No prior experience in LGPS administration is required, and full training will be provided.

Key Responsibilities

You will be responsible for upholding excellent pensions services within the Member Services team, including.

• Ensuring service accuracy and timeliness - calculating pension benefits including refund and transfer payments.
• Supporting member enquiries – providing accurate, clear and empathetic responses to a wide range of member enquiries.
• Sensitively and efficiently assist members by resolving pension telephone queries and making appropriate referrals, as necessary.
• Driving continuous improvement – reviewing and improving work processes and communications.

The Candidate

You will be confident and professional with strong communication skills, providing the highest standard of customer service to our members.

You will be part of a busy team where deadlines must be met. You should have strong numeracy skills with attention to detail, be able to use your own initiative, have excellent organisational skills, great interpersonal skills and be an empathetic listener.

We support blended working arrangements, facilitating employees to balance professional and personal commitments. New team members will undergo comprehensive training based at our Goole offices before transitioning to a flexible blend of office and remote work.