Pensions Member Support Officer - Customer Care

Jobtrain; Keynsham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bath & North East Somerset Council is seeking a proactive individual to join the Member Contact Team. You will respond to member queries across multiple channels, liaise with the Member Services Team, and help maintain accurate member records in a busy pensions environment.

Training will be provided; we value a positive, flexible approach and effective collaboration within the team to deliver top-quality service to our members.

Qualifications

• Excellent customer service and strong communication skills.
• Attention to detail and ability to manage a varied workload.
• Willingness to learn new processes and work as part of a team.

Responsibilities

• Respond to member queries via website, telephone, letters and email.
• Liaise with the Member Services Team to resolve complex enquiries.
• Use initiative to ensure daily tasks are completed efficiently.
• Work collaboratively as part of a team to achieve service goals.
• Maintain and update member records accurately.
• Archive documentation as required.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Organisational skills

Teamwork

Learning quickly

Professionalism

Job description

Bath & North East Somerset Council is seeking a proactive individual to join the Member Contact Team. You will respond to member queries across multiple channels, liaise with the Member Services Team, and help maintain accurate member records in a busy pensions environment.

Training will be provided; we value a positive, flexible approach and effective collaboration within the team to deliver top-quality service to our members.