Member Contact Team Pensions Officer

Jobtrain; Clays End; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bath & North East Somerset Council is hiring for a proactive Member Contact role within the Avon Pension Fund team. You will respond to member queries via website, telephone, letters and email, and support the Member Services Team to resolve complex enquiries.

Training will be provided; you will maintain and update member records, work collaboratively to meet service goals, and contribute to safeguarding and equality commitments.

Qualifications

• Excellent customer service skills.
• A high level of attention to detail.
• Strong verbal and written communication skills.
• Good organisational skills and the ability to manage a varied workload.
• The ability to learn new processes and systems quickly.

Responsibilities

• Responding to member queries via the website, telephone, letters and email.
• Liaising with the Member Services Team to resolve complex enquiries.
• Using initiative to ensure daily tasks are completed efficiently.
• Working collaboratively as part of a team to achieve service goals.
• Maintaining and updating member records accurately.
• Archiving documentation as required.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Organisational skills

Teamwork

Job description

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

About the Team

The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 140,000 members across more than 464 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK. More information can be found at www.avonpensionfund.org.uk.

About the Role

We have an exciting opportunity for a motivated individual to join our Member Contact Team. This role is ideal for someone who enjoys helping people, thrives in a busy environment, and takes pride in delivering excellent customer service.

Key responsibilities include:

• Responding to member queries via the website, telephone, letters and email.
• Liaising with the Member Services Team to resolve complex enquiries.
• Using initiative to ensure daily tasks are completed efficiently.
• Working collaboratively as part of a team to achieve service goals.
• Maintaining and updating member records accurately.
• Archiving documentation as required.

Training will be provided at all stages, along with an introduction to the work carried out by other areas within the Pensions department.

About You

We are looking for a proactive and adaptable individual who can confidently support a busy and growing team.

You will have:

• Excellent customer service skills.
• A high level of attention to detail.
• Strong verbal and written communication skills.
• Good organisational skills and the ability to manage a varied workload.
• The ability to learn new processes and systems quickly.
• A positive and flexible approach to teamwork.
• Confidence in dealing with member enquiries in a professional and timely manner.

This is an excellent opportunity to develop your career within a respected and forward-thinking pension fund, whilst making a real difference to our members.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Lucy Hodson, Member Contact Team Leader, [e-mail] or call [phone].

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Safeguarding Statement:

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.