Pensions Customer Care Advisor (Hybrid)

Xafinity Consulting Ltd; Newcastle upon Tyne; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Salary with discretionary bonus

25 days' holiday with buy/sell

Job summary

XPS Group in Newcastle is seeking a Customer Service Advisor for a permanent, part-time role with hybrid working. You will handle a high volume of inbound calls, follow scripts, and provide first-class service while maintaining accurate customer records.

The role requires strong communication, listening and interpersonal skills, with a focus on delivering excellent customer care and meeting team targets.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal abilities for diverse customer interactions.
• Ability to stay organised and prioritise tasks under pressure.

Responsibilities

• Handle high volume inbound calls professionally and promptly.
• Follow scripts to address various topics accurately.
• Record and maintain customer information in a central database.
• Deliver first-class customer service and meet targets.
• Collaborate with other business areas.

Skills

Communication skills

Listening skills

Interpersonal skills

Organisational skills

Work under pressure

Education

GCSE English & Maths

Job description

XPS Group in Newcastle is seeking a Customer Service Advisor for a permanent, part-time role with hybrid working. You will handle a high volume of inbound calls, follow scripts, and provide first-class service while maintaining accurate customer records.

The role requires strong communication, listening and interpersonal skills, with a focus on delivering excellent customer care and meeting team targets.