Pensions Administrator — Hybrid, Detail-Driven & Proactive

Xps Group; Birmingham; Hybrid; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Volunteer days

Referral bonuses

Job summary

XPS Group is recruiting a Pensions Administrator for a hybrid role with office presence twice weekly, more during the settling-in period. You will guide team members, verify tasks, meet deadlines and ensure compliance with pension laws.

Key duties include handling entrants/leavers/retirements/transfers/deaths, updating pension databases, responding to DWP/HMRC queries, running pension calculations, drafting EDM correspondence, and supporting address updates.

Qualifications

• Experience with pension administration processes and databases.
• Ability to use EDM for customer correspondence.
• Willingness to study for relevant pensions qualifications.

Responsibilities

• Handle pension administration tasks including new entrants, leavers, retirements, transfers and deaths.
• Maintain and update pension databases and systems accurately.
• Respond to internal and external queries including those from DWP and HMRC.
• Perform both automated and manual pension benefit calculations.
• Draft and issue customer correspondence using the EDM system.
• Support non-financial updates such as address changes and assist with checking work.
• Collaborate with internal teams and external partners to deliver a comprehensive client service.
• Log time accurately and meet utilisation targets using the Virtual Office system.

Skills

Organisational skills

Attention to detail

Communication skills

Teamwork

Procedural compliance

Numerical aptitude

Education

GCSE Maths

GCSE English

A-Level/Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

XPS Group is recruiting a Pensions Administrator for a hybrid role with office presence twice weekly, more during the settling-in period. You will guide team members, verify tasks, meet deadlines and ensure compliance with pension laws.

Key duties include handling entrants/leavers/retirements/transfers/deaths, updating pension databases, responding to DWP/HMRC queries, running pension calculations, drafting EDM correspondence, and supporting address updates.