Senior Pensions Administrator (Hybrid)

Xafinity Consulting Ltd; Newcastle upon Tyne; On-site; GBP 30,000 - 38,000; Full time

Job summary

XPS Group in Newcastle is seeking a Pensions Administrator at Senior Associate grade to support a range of trusted pension schemes. You will work within a hybrid model on permanent, full-time basis, delivering accurate pension administration and customer service.

The role covers benefit statements, data processing, and complex queries, with emphasis on quality control and collaborative delivery across the team; experience with defined benefit and defined contribution schemes is a plus.

Responsibilities

• Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
• Participating in annual projects such as renewals, benefit statements, life assurance, PHI and pension increases. Handling any data processing and administration tasks, ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Ensuring standard documentation is scheme specific and incorporating them into existing procedures.
• Monitoring on going procedural developments and implementing changes to procedures where required.
• First level checking of work completed by more junior staff. In addition, final checking of non-financial work e.g., change of address.
• Informal training and mentoring of more junior members of the team.
• Receiving and handling internal and external telephone queries and where applicable becoming first point of contact for clients.
• Running automated systems calculations.
• Performing manual benefits calculations.
• Developing intermediate knowledge and awareness of their clients and associated schemes.
• Taking responsibility for ad-hoc projects and exercises.
• Assisting the team with project related work e.g. bulk mailshots to scheme members.
• Updating relevant pension administration databases and systems.
• Dealing with more complex pensions queries.

Job description

XPS Group in Newcastle is seeking a Pensions Administrator at Senior Associate grade to support a range of trusted pension schemes. You will work within a hybrid model on permanent, full-time basis, delivering accurate pension administration and customer service.

The role covers benefit statements, data processing, and complex queries, with emphasis on quality control and collaborative delivery across the team; experience with defined benefit and defined contribution schemes is a plus.