Pay Services Administrator

Royal Mail; Sheffield; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Family-friendly benefits

Sick pay

Benefits Account on My Bundle+

Wellbeing resources

Job summary

Royal Mail is seeking a Pay Services Administrator to support payroll processing and data management in a busy environment at Sheffield. The role focuses on accuracy, compliance, and timely delivery of payroll services to staff and stakeholders.

You will work within a large payroll team and contribute to ongoing process improvements. The position involves handling high data volumes, applying checks, and supporting colleagues with payroll inquiries.

Qualifications

• Experience in payroll administration and understanding of payroll processes.
• Strong numerical and analytical abilities with handling large data sets.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Processing and maintaining high volumes of payroll data.
• Applying controls to ensure payroll accuracy and reduce risk.
• Ensuring payroll activity complies with policies and statutory requirements.
• Delivering Pay Services processes to internal and external stakeholders.
• Responding to queries with a professional, customer-first approach.
• Escalating service issues promptly and proposing improvements.
• Collaborating with colleagues and contributing to team discussions.

Skills

Payroll data handling

Analytical skills

Excel proficiency

Communication skills

Multitasking

Tools

Excel

Job description

Job reference 339619

Pay Services Administrator

Salary £25,758 – £27,905 per annum (pro rata) depending on skills and experience

25 days’ annual leave (pro rata) plus bank holidays

Contract: Full time, fixed-term 6 months

Location: Royal Mail, Pond Street, Sheffield S98 6HR - we expect at least four days' office attendance per week.

At Royal Mail, we’re proud to deliver essential services to communities across the UK. Behind this is a dedicated team ensuring our people are paid accurately and on time.

As a Pay Services Administrator, you’ll be part of a team of over 100 colleagues responsible for maintaining and managing employee records and payroll information across one of the UK’s largest workforces.

About The Role

• Processing and maintaining high volumes of payroll data
• Applying effective checks and controls to ensure payroll accuracy and reduce risk
• Ensuring all payroll activity complies with business policies and statutory requirements
• Delivering Pay Services processes accurately to internal and external stakeholders
• Responding to queries with a professional, customer-first approach
• Identifying and escalating service issues promptly
• Highlighting opportunities to improve processes and enhance efficiency
• Collaborating with colleagues and contributing to team meetings and discussions
• Taking ownership of your development and supporting the wider team

What We’re Looking For

We’re looking for a detail-focused and proactive individual who is confident working with data.

You’ll bring:

• Experience in payroll administration and an understanding of payroll processes
• A good working knowledge of Excel
• Strong analytical and numerical skills, with experience handling large data sets
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities and meet deadlines
• A proactive approach to improving processes and service delivery
• Strong interpersonal skills and the ability to work collaboratively

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Wednesday 23rd September. Please note, this advert may close early if the appropriate number of applications has been reached.