Pensions Payroll Administrator

Royal Mail; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Family leave

Sick pay

Benefits portal

Wellbeing support

Nest pension

CDC pension

Job summary

Royal Mail is seeking a Pensions Payroll Administrator to manage pension payroll payments and support scheme members from our Sheffield office. The role involves careful payroll processing and ongoing data maintenance.

You will reconcile monthly and quarterly payments (including overseas), update records, respond to queries, and contribute to continuous improvement while upholding accuracy and on-time processing.

Qualifications

• Experience with payroll or pension payroll systems.
• Strong numerical skills and attention to detail.
• Effective problem-solving to investigate discrepancies.
• Clear, professional communication with members and stakeholders.
• Willingness to drive process improvements to enhance service quality.
• A relevant pensions or payroll qualification (CIPP) is advantageous.

Responsibilities

• Process, reconcile and arrange pension payroll payments monthly and quarterly.
• Update member records following changes to personal details.
• Respond professionally to queries from pension scheme members and HMRC.
• Support key annual activities such as pension increases and P60s.
• Contribute ideas and participate in continuous improvement initiatives.

Skills

Payroll processing

Numerical accuracy

Problem solving

Clear communication

Process improvement

CIPP advantageous

Education

CIPP qualification advantageous

Job description

Job reference 341688

RMPP Pensions Payroll Administrator - NHRS - Sheffield

Starting salary: £25,758 plus £300 per quarter bonus potential, 25 days annual leave, plus bank holidays

Permanent, Full time

Location: Royal Mail, Pond Street, Sheffield, S98 6HR - four days' office attendance per week

Pension: Access to the UK’s only CDC scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum*

If you enjoy working with data, investigating discrepancies and finding practical solutions, this could be the role for you. As an RMPP Pensions Payroll Administrator, you'll help ensure pension payments are processed accurately and on time, support members and stakeholders, and contribute to continuous improvement initiatives that keep our service performing at its best.

About The Role

As an Pensions Payroll Administrator you will…

• Process, reconcile and arrange pension payroll payments across monthly and quarterly cycles, including overseas payments.
• Calculate additional payments, including trivial and suspended pension payments.
• Update member records following changes to personal details.
• Respond professionally to queries from pension scheme members and third parties, including HMRC.
• Support key annual activities, including pension increases, child benefit entitlement reviews and the issuing of P60s.
• Contribute ideas and take an active role in continuous improvement activities that strengthen quality, efficiency and the member experience.

About You

• Experience or knowledge of general employee payroll or pension payroll processes.
• Demonstrate strong numerical skills, accuracy and attention to detail when processing and checking information.
• Have effective problem-solving skills and the confidence to investigate discrepancies and identify practical solutions.
• Communicate clearly and professionally, with the ability to build positive relationships with members, colleagues and stakeholders.
• Bring an improvement mindset, looking for opportunities to simplify processes, improve service quality and deliver better outcomes for pension scheme members.
• A relevant pensions or payroll qualification, such as CIPP, would be advantageous, although we will also support candidates who are keen to work towards a professional qualification.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Benefits Account - You will have access to your personal benefits account on our 'My Bundle+' platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
• Eligible for enrolment in NEST pension plan after 3 months service and CDC pension scheme after 12 months service

Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: 21st September. Please note, this advert may close early if the appropriate number of applications has been reached.