Industrial Placement - Pensions Administration

Isio; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Isio in Birmingham is offering an industrial placement within our UK pensions administration team. You will join a supportive cohort on meaningful projects from day one, gaining exposure to real client work and structured development.

You'll support member record maintenance, lifecycle processing and benefit calculations under supervision, develop numeracy and communication skills, and learn how to deliver excellent customer service in a fast-paced pensions environment.

Qualifications

• Penultimate year of full-time university study (industrial placement before returning to university).
• Available for full-time work from 28 June 2027 to 28 July 2028.
• Open to studying any subject.

Responsibilities

• Maintain accurate member records through cloud-based administration systems.
• Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines.
• Perform benefit calculations and validate data integrity under senior supervision.
• Deliver timely responses to member enquiries via email, phone and post in line with service level agreements.
• Provide clear, jargon-free guidance on pension benefits while demonstrating empathy.
• Manage caseloads effectively to meet team processing targets.
• Engage in knowledge-sharing sessions with colleagues and mentors.
• The recruitment process includes online assessments and interviews to assess suitability.

Skills

Numeracy

Literacy

Communication

Teamwork

Adaptability

Problem solving

Attention to detail

Learning agility

Organization

Client relations

Tools

Microsoft Office

Job description

Key Responsibilities

• Maintain accurate member records through cloud-based administration systems
• Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
• Perform benefit calculations and validate data integrity under senior supervision

Member Engagement & Support

• Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
• Provide clear, jargon-free guidance on pension benefits while demonstrating empathy

Team Collaboration & Innovation

• Manage caseloads effectively to meet team processing targets
• Engage in knowledge-sharing sessions with colleagues and mentors

Recruitment Process

We will assess these behaviours in a structured and consistent way during the recruitment process. Previous pensions experience is not required,

• Completing an online application form where we will establish your eligibility for this role
• An invitation to complete a 'Skills that Build' assessment and numerical reasoning online assessment - more information on this is available here
• Online motivation and competency questions requiring video and/or written responses
• A further review of your application assessing your potential to be successful in this role
• An interview, in-person, with Managers in this role in the office you have applied to be based in
• Good levels of numeracy and literacy
• Clear and consistent written and spoken communication skills
• The ability to organise information, priorities and deadlines
• The ability to work with numerical and financial information
• An interest in pensions, business and solving problems
• The ability to build effective working relationships
• Confidence in Microsoft Office
• A willingness to learn, ask questions and use feedback
• The ability to work collaboratively with colleagues and clients, valuing different perspectives
• Communicate clearly and listen to other people's views
• Consistent care taken over quality, accuracy and follow-through
• Those that can respond constructively when priorities change
• Those that stay curious and look for better ways to solve problems
• Consistently show respect, fairness and integrity

Eligibility & Availability

• You must be currently in your penultimate year of full-time university study - looking for an industrial placement before returning to university in September 2028 looking to complete university by September 2029
• You need to be available for full time work from Monday 28 June 2027 - Friday 28 July 2028 and be returning to university for your final year of full-time study in September 2028.
• We welcome applications from people studying any subject

We are not able to provide visa sponsorship for this position and therefore you will need to be able to work in the UK without the need for visa sponsorship now or in the future., We will explain what to expect before each stage. The process will assess your motivation, numerical and problem-solving skills, communication, teamwork and approach to learning. It will not assume previous pensions knowledge.

Starting your career is about more than finding a job. It's about finding a place where you can learn, grow and make an impact. At Isio, you'll work on meaningful projects, gain professional qualifications, receive structured development support and learn from experienced colleagues who are invested in your success. We're proud to have been recognised as one of the UK's leading employers for graduates and apprentices, reflecting our commitment to providing an outstanding Early Careers experience. Find out more about our Early Careers programmes, awards and colleague experiences on our Early Careers website.

Pension schemes are part of the backbone of the UK savings industry - relied on by millions of people to provide a reliable and secure income in retirement. Isio's third-party pensions administration team is founded on excellence. We support our clients in providing the best possible experience for their employees and pension scheme members. We use powerful proprietary technology and our experienced teams to manage the operation of pension schemes effectively. Pensions Administration is a key growth area for Isio and this Industrial Placement programme offers the opportunity to get more insight and build valuable experience of both technical pensions knowledge and effective workplace skills. From day one you will be part of our support team that provides a first-class customer service to pension scheme members. You will be involved in providing the administration services to a portfolio of pension scheme clients that range in size. You will be trained how to manage all day-to-day activities across your allocated client portfolio as well as helping to deliver reports and ad-hoc projects.