Pension Administration & Customer Care Advisor

Equiniti; Liverpool; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employer Pension Plan with company-mat

Health and wellbeing programme

Life assurance 4x salary

Employee discounts via EQ Wins

29 days holiday + bank holidays

Volunteer days

Learning & Development via LinkedIn

Job summary

Equiniti is recruiting for a Pension Administration telephony-based role in Liverpool City Centre. You will handle member enquiries, provide excellent customer service and work within a collaborative Enquiry Centre with support from experienced colleagues.

The role emphasizes accuracy, strong communication and attendance, with full training provided. Working hours cover 08:30–17:30, Monday to Friday, in a rotating pattern to support work-life balance.

Qualifications

• Excellent customer service and communication required.
• Attention to detail and accuracy in handling enquiries.
• GCSE Maths and English (Grade C or above) required.

Responsibilities

• Handle member telephone enquiries with a confident knowledge of pension schemes.
• Demonstrate excellent attendance and time-keeping.
• Form good working relationships and deliver high-quality customer service.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Education

GCSE Maths and English Grade C or above

Job description

Equiniti is recruiting for a Pension Administration telephony-based role in Liverpool City Centre. You will handle member enquiries, provide excellent customer service and work within a collaborative Enquiry Centre with support from experienced colleagues.

The role emphasizes accuracy, strong communication and attendance, with full training provided. Working hours cover 08:30–17:30, Monday to Friday, in a rotating pattern to support work-life balance.