Pensions Administration Assistant — Flexible, Member-Focused

East Riding of Yorkshire Council; Goole; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

East Riding Pension Fund in Goole is recruiting a Pensions Administration Assistant to join our Member Services team. You will support the delivery of high-quality pensions administration, handle member enquiries with clear, empathetic communication, and assist with calculations of benefits, refunds and transfers.

We offer comprehensive training, a supportive team, and blended working arrangements. New colleagues will train at our Goole offices before transitioning to a flexible mix of office

Qualifications

• Strong communication and customer service skills.
• No LGPS administration experience required; full training provided.
• Numeracy and attention to detail are essential.
• Ability to work as part of a busy team and meet deadlines.

Responsibilities

• Calculate pension benefits including refund and transfer payments.
• Provide accurate, clear and empathetic responses to member enquiries.
• Resolve pension telephone queries and make appropriate referrals when necessary.
• Review and improve work processes and communications.

Skills

Communication skills

Customer service

Numeracy

Attention to detail

Organisational skills

Interpersonal skills

Empathetic listening

Job description

East Riding Pension Fund in Goole is recruiting a Pensions Administration Assistant to join our Member Services team. You will support the delivery of high-quality pensions administration, handle member enquiries with clear, empathetic communication, and assist with calculations of benefits, refunds and transfers.

We offer comprehensive training, a supportive team, and blended working arrangements. New colleagues will train at our Goole offices before transitioning to a flexible mix of office