Pensions Associate – Precise Casework & Member Admin

Trafalgar House Pensions Administration; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Trafalgar House Pensions Administration is looking for a meticulous pensions administrator to contribute to the department’s goals by processing casework accurately and on time.

You will handle membership administration, respond to member queries, prepare quotations when needed, and set up retirements for payroll purposes.

The role requires a good grasp of MS Office, pension legislation, and GMP/GMP concepts, with a proactive, team oriented approach.

Qualifications

• Computer literate with MS Office proficiency.
• DB/DC experience is essential.
• Ability to complete manual calculations accurately.
• Strong team player with collaborative mindset.
• Knowledge of current pension legislation and upcoming changes.

Responsibilities

• Provide a service that is First Class by clients within agreed measures and timescales.
• Process all aspects of membership administration.
• Be familiar with ISO 27001 policies and how to access them.
• Produce accurate written correspondence by deadlines.
• Respond to members' telephone queries in writing or verbally.
• Provide quotations to members accurately and by deadlines.
• Set up and process forthcoming retirements for payroll purposes.
• Understand the principles behind commutation factors and GMP calculations.
• Understand GMP context and awareness of a Contracted Out scheme.
• Undertake ad hoc administrative tasks as required.

Skills

MS Office

DB/DC experience

Manual calculations

Team player

Pension legislation knowledge

Tools

IntelliPen

Job description

Trafalgar House Pensions Administration is looking for a meticulous pensions administrator to contribute to the department’s goals by processing casework accurately and on time.

You will handle membership administration, respond to member queries, prepare quotations when needed, and set up retirements for payroll purposes.

The role requires a good grasp of MS Office, pension legislation, and GMP/GMP concepts, with a proactive, team oriented approach.