Hybrid Pensions Administration Assistant | Member Services

East Riding of Yorkshire Council; Old Goole; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

East Riding Pension Fund in Goole is seeking a Pensions Administration Assistant to join the Member Services team. You will use your initiative to provide high-quality pensions administration and customer support as part of a dedicated team.

The role is full-time with consideration for part-time, and training will be provided. Blended working arrangements are supported, with initial training at Goole offices before transitioning to a flexible office/remote setup.

Qualifications

• Strong numeracy skills.
• Ability to use own initiative.
• Excellent organisational skills.
• Great interpersonal skills and empathetic listening.

Responsibilities

• Calculate pension benefits, including refunds and transfers.
• Respond to member enquiries with accurate, clear information.
• Assist members by handling pension telephone queries and referrals as needed.
• Review and improve work processes and communications.

Skills

Numeracy

Attention to detail

Initiative

Organisational skills

Interpersonal skills

Empathetic listener

Excellent communication

Job description

East Riding Pension Fund in Goole is seeking a Pensions Administration Assistant to join the Member Services team. You will use your initiative to provide high-quality pensions administration and customer support as part of a dedicated team.

The role is full-time with consideration for part-time, and training will be provided. Blended working arrangements are supported, with initial training at Goole offices before transitioning to a flexible office/remote setup.