Pensions Admin & Data Integrity Specialist

Equiniti; England; On-site; GBP 21,000 - 29,000; Full time

Job summary

Equiniti is recruiting for a Pensions Operations role focused on administration and customer support. You will manage confidential pension data, respond to client queries, and maintain accurate records with attention to compliance and service standards.

The successful candidate will work within a team handling varied client bases and have opportunities for progression into leadership and strategic roles within the Equiniti group.

Qualifications

• GCSE Maths and English at grade C or equivalent.
• Strong numeracy and literacy skills.
• Good written and communication skills.
• Ability to develop working relationships.
• Ability to follow defined processes and procedures.
• Basic financial awareness.
• Experience in financial/pensions environments is desirable.
• Ability to meet SLAs and deliver quality service.
• Proven track record of timely, accurate delivery.
• Computer literate with willingness to learn new systems.

Responsibilities

• Provide administration service to customers per SLA.
• Maintain up-to-date filing and records for the department.
• Process routine and non-routine documentation within procedures.
• Resolve customer enquiries using knowledge of requirements.
• Draft non-standard correspondence in response to enquiries.
• Input customer details and access information.
• Collate data and produce routine reports and schedules.
• Identify and implement process improvements to improve throughput and service.
• Carry out projects and ad-hoc activities as directed by the Team Manager.

Skills

Strong numeracy

Strong literacy

Written communication

Relationship building

Process adherence

Customer service

Data accuracy

SLAs

Financial awareness

System literacy

Education

GCSE Maths & English (Grade C)

Job description

Equiniti is recruiting for a Pensions Operations role focused on administration and customer support. You will manage confidential pension data, respond to client queries, and maintain accurate records with attention to compliance and service standards.

The successful candidate will work within a team handling varied client bases and have opportunities for progression into leadership and strategic roles within the Equiniti group.