Pensions Administrator

Equiniti; Thurso; On-site; GBP 18,000 - 24,000; Full time

Job summary

Equiniti is recruiting for a pensions administration role within our Operations team in the UK. The successful candidate will handle confidential pension data, assist clients daily, and maintain accurate records while complying with service levels.

Prior experience in a financial/pensions environment is desirable, with strong numeracy, literacy and communication skills. The role offers ongoing opportunities within a team that values internal progression, with potential for leadership paths as

Qualifications

• GCSE Maths and English at grade C or equivalent.
• Strong numeracy and literacy skills essential.
• Ability to follow defined processes and procedures.

Responsibilities

• Provide administration service to customers as per SLA.
• Maintain up-to-date filing and records for the department; ensure data integrity.
• Process routine and non-routine documents within defined procedures.
• Resolve customer enquiries with accurate information and appropriate tone.
• Draft non-standard customer correspondence when needed.
• Input customer details and access records as required.
• Collate data and generate routine reports to update records.
• Identify process improvements to boost throughput and service quality.
• Participate in projects and ad-hoc activities as directed by Team Manager.

Skills

Numeracy

Literacy

Communication

Process adherence

Data entry

Customer focus

Data analysis

Pension awareness

Quality delivery

Software literacy

Education

GCSE Maths & English (C)

Job description

Management Level

H

Main Purpose of Job

Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.

Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time.

Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Provide administration service to customers as per Service Level Agreement
• Maintenance of up to data filing and records for department, checking the integrity of customer data
• Processing of a wide range of routine and non-routine documentation within defined procedures
• Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
• Drafting of non-standard correspondence in response to customer enquiries
• Inputs customer details and accesses customer information
• Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
• Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Carry out projects and ad-hoc activities as determined by the Team Manager

Skills, Knowledge & Experience

• GCSE (or equivalent) Maths and English Grade C
• Strong numeracy and literacy skills
• Good written and communication skills
• Ability to develop working relationships
• Ability to work within laid down processes and procedures
• Basic financial awareness
• Previous experience in a financial/pensions environment is desirable
• Working to SLAs
• The desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• Computer literate with a willingness to learn a variety of systems
• Previous DB pensions experience is an advantage but not essential

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.