Pensions Administrator

Equiniti; England; On-site; GBP 21,000 - 29,000; Full time

Job summary

Equiniti is recruiting for a Pensions Operations role focused on administration and customer support. You will manage confidential pension data, respond to client queries, and maintain accurate records with attention to compliance and service standards.

The successful candidate will work within a team handling varied client bases and have opportunities for progression into leadership and strategic roles within the Equiniti group.

Qualifications

• GCSE Maths and English at grade C or equivalent.
• Strong numeracy and literacy skills.
• Good written and communication skills.
• Ability to develop working relationships.
• Ability to follow defined processes and procedures.
• Basic financial awareness.
• Experience in financial/pensions environments is desirable.
• Ability to meet SLAs and deliver quality service.
• Proven track record of timely, accurate delivery.
• Computer literate with willingness to learn new systems.

Responsibilities

• Provide administration service to customers per SLA.
• Maintain up-to-date filing and records for the department.
• Process routine and non-routine documentation within procedures.
• Resolve customer enquiries using knowledge of requirements.
• Draft non-standard correspondence in response to enquiries.
• Input customer details and access information.
• Collate data and produce routine reports and schedules.
• Identify and implement process improvements to improve throughput and service.
• Carry out projects and ad-hoc activities as directed by the Team Manager.

Skills

Strong numeracy

Strong literacy

Written communication

Relationship building

Process adherence

Customer service

Data accuracy

SLAs

Financial awareness

System literacy

Education

GCSE Maths & English (Grade C)

Job description

Management Level

H

Main Purpose of Job

Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.

Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time.

Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Provide administration service to customers as per Service Level Agreement
• Maintenance of up to data filing and records for department, checking the integrity of customer data
• Processing of a wide range of routine and non-routine documentation within defined procedures
• Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
• Drafting of non-standard correspondence in response to customer enquiries
• Inputs customer details and accesses customer information
• Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
• Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Carry out projects and ad-hoc activities as determined by the Team Manager

Skills, Knowledge & Experience

• GCSE (or equivalent) Maths and English Grade C
• Strong numeracy and literacy skills
• Good written and communication skills
• Ability to develop working relationships
• Ability to work within laid down processes and procedures
• Basic financial awareness
• Previous experience in a financial/pensions environment is desirable
• Working to SLAs
• The desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• Computer literate with a willingness to learn a variety of systems
• Previous DB pensions experience is an advantage but not essential

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.