Pension Services Team Leader - People & Quality

Project People Limited; Carlisle; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Project People Limited in Carlisle is seeking a Team Leader for Pension Operations Administrators to lead, support and develop a high-performing team delivering excellent service to customers, advisers and business partners.

The role focuses on leadership, performance management and continuous improvement, ensuring regulatory compliance and strong customer outcomes within a hybrid working environment.

Qualifications

• Experience of leading, coaching or supervising a team.
• Strong communication and interpersonal skills.
• Ability to motivate, develop and support colleagues.
• Strong organisational and planning skills.
• Experience of managing performance and delivering feedback.
• Customer-focused with a commitment to quality and continuous improvement.
• Desirable: experience within pensions, financial services or a regulated environment.
• Desirable: knowledge of SIPP administration and operational processes.

Responsibilities

• Lead, motivate and support team members to achieve objectives.
• Conduct regular one-to-one meetings and development discussions.
• Identify training needs and support colleague growth.
• Promote wellbeing, engagement and a positive team culture.
• Manage performance and address concerns when required.
• Support recruitment, onboarding and induction activities.
• Plan workloads to meet service standards and monitor performance.
• Ensure processes are completed accurately and compliant with procedures.
• Resolve operational issues and customer escalations.
• Collaborate with other teams to meet business objectives.
• Promote quality, accuracy and customer service.
• Support continuous improvement initiatives.

Skills

Team leadership

Coaching

Communication

Organisational skills

Performance management

Customer focus

Job description

Project People Limited in Carlisle is seeking a Team Leader for Pension Operations Administrators to lead, support and develop a high-performing team delivering excellent service to customers, advisers and business partners.

The role focuses on leadership, performance management and continuous improvement, ensuring regulatory compliance and strong customer outcomes within a hybrid working environment.