Pension Services Team Leader - Hybrid

TAMESIDE COUNCIL; Droylsden; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Flexible hybrid working arrangements

Generous benefits package

Excellent leave entitlement

Training and career development

Employee rewards and perks

Job summary

Greater Manchester Pension Fund (GMPF) is seeking an experienced Customer Services Team Manager. You will lead a busy team, deliver high-quality member support, and analyse data to inform decisions.

The role includes face-to-face and helpline support, plus online service management, with hybrid working arrangements and a competitive benefits package. The GMPF team focuses on providing information, expert guidance, and service excellence to over 379,000 members and 800 employers, while supporting

Qualifications

• Experience in managing customer services teams.

Responsibilities

• Lead and develop the Customer Services team to deliver high-quality service to GMPF stakeholders.
• Analyse telephony and email data to understand demand and trends.
• Provide information and support to members via helpline, surgeries, and online services.
• Coordinate with the Section Manager to meet business objectives and drive initiatives.
• Ensure effective time management and build strong relationships with colleagues and stakeholders.

Job description

Greater Manchester Pension Fund (GMPF) is seeking an experienced Customer Services Team Manager. You will lead a busy team, deliver high-quality member support, and analyse data to inform decisions.

The role includes face-to-face and helpline support, plus online service management, with hybrid working arrangements and a competitive benefits package. The GMPF team focuses on providing information, expert guidance, and service excellence to over 379,000 members and 800 employers, while supporting