Pediatric Ward Clerk Assistant - Day Care Support

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Ward Clerk Assistant for the Children’s Day Care Ward. You will be the first point of contact for patients and families, providing essential clerical support and helping coordinate admissions, transfers and discharges in a busy clinical environment.

You will handle patient records, bookings, and communications, ensuring data protection standards are met while working closely with nursing, medical and administrative colleagues to

Responsibilities

• Provide administrative and clerical support to the Children's Day Care Ward.
• Welcome patients, relatives and visitors, directing them appropriately and providing a professional first point of contact.
• Answer telephone calls and manage email enquiries in a courteous and timely manner.
• Maintain accurate patient records using electronic patient record systems.
• Support the coordination of patient admissions, transfers and discharges.
• Book investigations, transport arrangements and follow-up appointments as required.
• Prepare, track and maintain medical records and documentation.
• Update ward management systems and electronic bed boards in real time.
• Ensure patient information is handled in accordance with confidentiality, information governance and data protection requirements.
• Monitor and maintain ward stationery and administrative supplies.
• Work collaboratively with nursing, medical and administrative colleagues to ensure the effective delivery of patient services.
• Participate in service improvement initiatives and contribute to maintaining high standards of patient care and safety.

Skills

Excellent communication

Strong organisational

Customer service

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a Ward Clerk Assistant for the Children’s Day Care Ward. You will be the first point of contact for patients and families, providing essential clerical support and helping coordinate admissions, transfers and discharges in a busy clinical environment.

You will handle patient records, bookings, and communications, ensuring data protection standards are met while working closely with nursing, medical and administrative colleagues to