Ward Clerk Assistant

Oxford University Hospitals NHS Foundation Trust; Cherwell District; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Oxford University Hospitals NHS Foundation Trust is seeking a Ward Clerk Assistant for the Children’s Day Care Ward. You will be the first point of contact for patients and families, providing essential clerical support and helping coordinate admissions, transfers and discharges in a busy clinical environment.

You will handle patient records, bookings, and communications, ensuring data protection standards are met while working closely with nursing, medical and administrative colleagues to

Mansioni

• Provide administrative and clerical support to the Children's Day Care Ward.
• Welcome patients, relatives and visitors, directing them appropriately and providing a professional first point of contact.
• Answer telephone calls and manage email enquiries in a courteous and timely manner.
• Maintain accurate patient records using electronic patient record systems.
• Support the coordination of patient admissions, transfers and discharges.
• Book investigations, transport arrangements and follow-up appointments as required.
• Prepare, track and maintain medical records and documentation.
• Update ward management systems and electronic bed boards in real time.
• Ensure patient information is handled in accordance with confidentiality, information governance and data protection requirements.
• Monitor and maintain ward stationery and administrative supplies.
• Work collaboratively with nursing, medical and administrative colleagues to ensure the effective delivery of patient services.
• Participate in service improvement initiatives and contribute to maintaining high standards of patient care and safety.

Conoscenze

Excellent communication

Strong organisational

Customer service

Descrizione del lavoro

We are seeking an enthusiastic, organised and patient-focused Ward Clerk Assistant to join our Children's Day Care Ward team. This is an exciting opportunity to play a vital role in supporting the smooth and efficient operation of a busy clinical environment. As the first point of contact for patients, families, visitors and healthcare professionals, you will provide comprehensive administrative and clerical support to the ward. Your work will contribute directly to delivering high-quality patient care by ensuring accurate record management, effective communication and efficient coordination of patient admissions, discharges and appointments.

• Provide administrative and clerical support to the Children's Day Care Ward.
• Welcome patients, relatives and visitors, directing them appropriately and providing a professional first point of contact.
• Answer telephone calls and manage email enquiries in a courteous and timely manner.
• Maintain accurate patient records using electronic patient record systems.
• Support the coordination of patient admissions, transfers and discharges.
• Book investigations, transport arrangements and follow-up appointments as required.
• Prepare, track and maintain medical records and documentation.
• Update ward management systems and electronic bed boards in real time.
• Ensure patient information is handled in accordance with confidentiality, information governance and data protection requirements.
• Monitor and maintain ward stationery and administrative supplies.
• Work collaboratively with nursing, medical and administrative colleagues to ensure the effective delivery of patient services.
• Participate in service improvement initiatives and contribute to maintaining high standards of patient care and safety.
  The successful candidate will demonstrate excellent communication skills, strong organisational abilities and a commitment to delivering outstanding customer service within a multidisciplinary healthcare setting.
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.