Children's Ward Administrative Coordinator

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Ward Clerk Assistant for the Children's Day Care Ward. You will be the first point of contact for patients, families and staff, providing administrative support, handling inquiries, and helping coordinate admissions, transfers and appointments.

The role requires accurate record keeping, confidentiality and teamwork with nursing, medical and admin colleagues to ensure smooth ward operations and high-quality patient care.

Qualifications

• Good general education with excellent literacy, numeracy and communication skills.
• Experience of dealing with difficult or challenging situations.
• Previous secretarial and admin experience.

Responsibilities

• Provide administrative and clerical support to the Children's Day Care Ward.
• Welcome patients, relatives and visitors, directing them appropriately and providing a professional first point of contact.
• Answer telephone calls and manage email enquiries in a courteous and timely manner.
• Maintain accurate patient records using electronic patient record systems.
• Support the coordination of patient admissions, transfers and discharges.
• Book investigations, transport arrangements and follow-up appointments as required.
• Prepare, track and maintain medical records and documentation.
• Update ward management systems and electronic bed boards in real time.
• Ensure patient information is handled in accordance with confidentiality, information governance and data protection requirements.
• Monitor and maintain ward stationery and administrative supplies.
• Work collaboratively with nursing, medical and administrative colleagues to ensure the effective delivery of patient services.
• Participate in service improvement initiatives and contribute to maintaining high standards of patient care and safety.

Skills

Excellent literacy and numeracy

Communication skills

Handling difficult situations

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a Ward Clerk Assistant for the Children's Day Care Ward. You will be the first point of contact for patients, families and staff, providing administrative support, handling inquiries, and helping coordinate admissions, transfers and appointments.

The role requires accurate record keeping, confidentiality and teamwork with nursing, medical and admin colleagues to ensure smooth ward operations and high-quality patient care.