Ward Clerk Assistant

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Ward Clerk Assistant for the Children's Day Care Ward. You will be the first point of contact for patients, families and staff, providing administrative support, handling inquiries, and helping coordinate admissions, transfers and appointments.

The role requires accurate record keeping, confidentiality and teamwork with nursing, medical and admin colleagues to ensure smooth ward operations and high-quality patient care.

Qualifications

• Good general education with excellent literacy, numeracy and communication skills.
• Experience of dealing with difficult or challenging situations.
• Previous secretarial and admin experience.

Responsibilities

• Provide administrative and clerical support to the Children's Day Care Ward.
• Welcome patients, relatives and visitors, directing them appropriately and providing a professional first point of contact.
• Answer telephone calls and manage email enquiries in a courteous and timely manner.
• Maintain accurate patient records using electronic patient record systems.
• Support the coordination of patient admissions, transfers and discharges.
• Book investigations, transport arrangements and follow-up appointments as required.
• Prepare, track and maintain medical records and documentation.
• Update ward management systems and electronic bed boards in real time.
• Ensure patient information is handled in accordance with confidentiality, information governance and data protection requirements.
• Monitor and maintain ward stationery and administrative supplies.
• Work collaboratively with nursing, medical and administrative colleagues to ensure the effective delivery of patient services.
• Participate in service improvement initiatives and contribute to maintaining high standards of patient care and safety.

Skills

Excellent literacy and numeracy

Communication skills

Handling difficult situations

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

We are seeking an enthusiastic, organised and patient-focused Ward Clerk Assistant to join our Children's Day Care Ward team. This is an exciting opportunity to play a vital role in supporting the smooth and efficient operation of a busy clinical environment. As the first point of contact for patients, families, visitors and healthcare professionals, you will provide comprehensive administrative and clerical support to the ward. Your work will contribute directly to delivering high-quality patient care by ensuring accurate record management, effective communication and efficient coordination of patient admissions, discharges and appointments.,

• Provide administrative and clerical support to the Children's Day Care Ward.
• Welcome patients, relatives and visitors, directing them appropriately and providing a professional first point of contact.
• Answer telephone calls and manage email enquiries in a courteous and timely manner.
• Maintain accurate patient records using electronic patient record systems.
• Support the coordination of patient admissions, transfers and discharges.
• Book investigations, transport arrangements and follow-up appointments as required.
• Prepare, track and maintain medical records and documentation.
• Update ward management systems and electronic bed boards in real time.
• Ensure patient information is handled in accordance with confidentiality, information governance and data protection requirements.
• Monitor and maintain ward stationery and administrative supplies.
• Work collaboratively with nursing, medical and administrative colleagues to ensure the effective delivery of patient services.
• Participate in service improvement initiatives and contribute to maintaining high standards of patient care and safety., The Ward Clerk Assistant is responsible for providing comprehensive administrative support to the Children's Day Care Ward, ensuring the efficient management of patient information and ward activities.

The post holder will work closely with nursing, medical and multidisciplinary teams to facilitate effective patient pathways from admission through to discharge. Responsibilities include maintaining patient records, arranging investigations and appointments, managing correspondence, coordinating communication between departments and ensuring all documentation is completed accurately and promptly. The role requires excellent interpersonal skills to communicate effectively with patients, families, visitors and colleagues. The post holder will be expected to demonstrate professionalism, sensitivity and discretion when dealing with confidential information and challenging situations. The successful candidate will support the ward's commitment to quality improvement, patient safety, safeguarding, infection prevention and adherence to Trust policies and procedures. They will also be expected to undertake relevant training and contribute positively to the development of the service and wider organisation, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The successful candidate will demonstrate excellent communication skills, strong organisational abilities and a commitment to delivering outstanding customer service within a multidisciplinary healthcare setting.,

• Good general education with excellent literacy, numeracy and communication skills, Experience of dealing with difficult or challenging situations.
• Previous secretarial and admin experience.

Desirable criteria

• Hospital based administration experience, Good knowledge of Microsoft Word, Excel, Outlook, Powerpoint or equivilent.
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.