Children’s Ward Clerk & Admin Support

Oxford University Hospitals NHS Foundation Trust; Packmoor; On-site; GBP 26,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Ward Clerk Assistant for the Children’s Day Care Ward. You will be the first point of contact for patients and families, providing clerical support, managing enquiries, and coordinating admissions, transfers and discharges.

The role emphasizes confidentiality, accuracy in records, and collaboration with multidisciplinary teams. The successful candidate will bring strong communication and organisational skills and a commitment to

Qualifications

• Excellent communication skills.
• Strong organisational abilities and customer-focused approach.
• Experience in hospital administration desirable.

Responsibilities

• Provide administrative and clerical support to the Children’s Day Care Ward.
• Welcome patients, relatives and visitors, directing them appropriately and providing a professional first point of contact.
• Answer telephone calls and manage email enquiries in a courteous and timely manner.
• Support the coordination of patient admissions, transfers and discharges.
• Book investigations, transport arrangements and follow-up appointments as required.
• Prepare, track and maintain medical records and documentation.
• Update ward management systems and electronic bed boards in real time.
• Ensure patient information is handled with confidentiality and data protection.
• Monitor and maintain ward stationery and administrative supplies.
• Collaborate with nursing, medical and administrative colleagues to ensure effective patient services.
• Participate in service improvement initiatives and contribute to maintaining high standards of care and safety.

Skills

Excellent communication skills

Strong organisational abilities

Customer service

Education

Good general education with literacy and numeracy

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a Ward Clerk Assistant for the Children’s Day Care Ward. You will be the first point of contact for patients and families, providing clerical support, managing enquiries, and coordinating admissions, transfers and discharges.

The role emphasizes confidentiality, accuracy in records, and collaboration with multidisciplinary teams. The successful candidate will bring strong communication and organisational skills and a commitment to