PCN Service Care Co-Ordinator

NHS Jobs; Wellington; On-site; GBP 24,000 - 32,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking an administrative coordinator to support PCN services and programmes. You will assist with planning, day-to-day operations and project delivery while maintaining records and handling enquiries from patients and healthcare professionals.

The role emphasises patient access, care coordination and collaboration with partner organisations to improve outcomes and experience for priority groups.

Qualifications

• Experience in administrative coordination within healthcare settings is preferred.
• Strong organisational and data management skills.

Responsibilities

• Provide administrative and coordination support across a range of PCN services and programmes.
• Assist with the planning, organisation and day-to-day operation of designated PCN services.
• Support the implementation and ongoing delivery of service developments, projects and transformation initiatives.
• Maintain service records, activity data and documentation to support safe and effective service delivery.
• Respond to enquiries from patients, practices, healthcare professionals and partner organisations in a timely and professional manner.
• Support the coordination of clinics, appointments, meetings, events and service-related activities as required.
• Monitor actions and support delivery of agreed objectives and priorities across PCN programmes.
• Support patients to access appropriate health, care and community services in line with identified needs.
• Assist in coordinating care and support for identified patient cohorts, helping to improve access, outcomes and patient experience.
• Work collaboratively with PCN staff, member practices and external organisations to support integrated care delivery.
• Signpost patients to community, voluntary sector and support services where appropriate.
• Maintain accurate patient records and update relevant systems in accordance with organisational policies and procedures.

Job description

Main Duties and Responsibilities Service Coordination and Administration

Provide administrative and coordination support across a range of PCN services and programmes. Assist with the planning, organisation and day-to-day operation of designated PCN services. Support the implementation and ongoing delivery of service developments, projects and transformation initiatives. Maintain service records, activity data and documentation to support safe and effective service delivery. Respond to enquiries from patients, practices, healthcare professionals and partner organisations in a timely and professional manner. Support the coordination of clinics, appointments, meetings, events and service-related activities as required. Monitor actions and support delivery of agreed objectives and priorities across PCN programmes.

Care Coordination and Patient Support

Support patients to access appropriate health, care and community services in line with identified needs, including but not limited to, by responding to online communication requests and phone calls. Assist in coordinating care and support for identified patient cohorts, helping to improve access, outcomes and patient experience. Work collaboratively with PCN staff, member practices and external organisations to support integrated care delivery. Signpost patients to community, voluntary sector and support services where appropriate. Maintain accurate patient records and update relevant systems in accordance with organisational policies and procedures. Support patient engagement and outreach activities, particularly for underserved populations and priority groups.

Neighbourhood Health Coordination

Support the delivery of emerging neighbourhood health priorities and programmes as these develop locally and nationally. Organise and administer multidisciplinary team (MDT) meetings, including scheduling meetings, preparing agendas, coordinating attendance and distributing supporting documentation. Attend MDT and neighbourhood meetings as required and produce accurate records, minutes and action logs. Monitor actions arising from meetings and support stakeholders to progress agreed objectives. Support the coordination of population health, prevention and proactive care initiatives as neighbourhood programmes develop. Maintain records of neighbourhood activity and outcomes to support programme oversight and reporting. Support the maintenance of shared caseloads, patient tracking processes and action management systems, ensuring information is accurate and up to date. Contribute to the ongoing development of neighbourhood working arrangements and governance processes.

Service Administration, Reporting and Monitoring

Input, maintain and validate information across PCN systems, databases and spreadsheets. Maintain action trackers and project documentation across PCN programmes. Assist with audits, searches and information gathering exercises. Support the monitoring of agreed work plans, neighbourhood objectives and project milestones. Assist with the administration of contracts, service specifications and programme documentation where required. Ensure records and documentation are maintained in accordance with governance and information management requirements.

Flexible Operational Support

Provide administrative and operational support across PCN clinical and non-clinical services, including where additional capacity is required. Work flexibly across different workstreams in response to service demands and organisational priorities. Support the implementation of new initiatives and service developments where appropriate. Support activities designed to improve patient experience, reduce health inequalities and improve access to services. Support engagement with community groups, voluntary sector organisations and external stakeholders. Undertake any other duties consistent with the nature and grade of the role. Escalate concerns relating to patient care, safeguarding, clinical risk or delays in service delivery to the appropriate professional in accordance with agreed procedures.

Shrewsbury and Telford Hospital NHS Trust