Beeston, Middleton & Hunslet PCN Proactive Care Coordinator

NHS Jobs; Leeds; On-site; GBP 26,000 - 34,000; Full time

Job summary

Beeston, Middleton & Hunslet PCN is seeking a Proactive Care Coordinator to support dementia, frailty and other complex long-term conditions across the Beeston, Middleton & Hunslet PCNs.

The role involves coordinating appointments, maintaining accurate data, and providing MDT administration support to ensure timely care and smooth operating of proactive services. Strong IT, organisational skills and attention to detail are essential, with experience using SystmOne and other clinical systems.

Qualifications

• Excellent organisational skills and attention to detail.
• Confident using IT systems including Microsoft Office and Excel.
• Experience with clinical information systems.

Responsibilities

• Coordinate appointments and maintain accurate records for Proactive Care and OT services.
• Organise Proactive Care MDT meetings and prepare papers/minutes.
• Provide MDT admin support and data management to support PCN targets.
• Act as a point of contact for patients, clinicians and partner organisations.
• Support information governance and confidentiality in line with guidelines.

Skills

Organisational skills

Attention to detail

Microsoft Office

Excel

Clinical systems

Tools

SystmOne

Job description

Beeston, Middleton & Hunslet PCN Proactive Care Coordinator

The Proactive Care Coordinator will provide comprehensive administrative and coordination support to the Proactive Care and Occupational Therapy services across Beeston, Middleton & Hunslet Primary Care Networks. The post holder will play a key role in supporting patients living with dementia, frailty and other complex long-term conditions by ensuring timely appointments, maintaining accurate data, providing MDT administration support and acting as a central point of contact for patients, clinicians and partner organisations. The role requires excellent organisational skills, strong attention to detail and confidence using IT systems including Microsoft Office, Excel and clinical systems. The post holder will support the smooth running of proactive care services by coordinating appointments, managing databases, monitoring performance against targets and supporting multidisciplinary team working. Proactive Care Patient Coordination Coordinate and book annual dementia and frailty home visits for eligible patients. Maintain accurate appointment records and follow-up actions. Liaise with GP practices and members of the multidisciplinary team to ensure patientsreceive appropriate care and support. Contacting patients to triage and identify those eligible for a proactive care review. MDT and Meeting Coordination Organise and coordinate Proactive Care MDT meetings. Prepare and distribute meeting invitations, agendas and supporting papers. Take accurate minutes and maintain action logs during MDT meetings. Track actions arising from MDT discussions and ensure appropriate follow-up. Book meeting rooms and coordinate virtual meeting arrangements where required. Support the organisation of team meetings, operational meetings and one-to-one sessions. Occupational Therapy Service Support Coordinate Occupational Therapy new patient appointments and review appointments. Manage OT appointment diaries and ensure effective utilisation of available capacity. Act as the first point of contact for appointment-related queries. Support Occupational Therapists with administrative tasks as required. Order equipment and supplies in line with agreed processes and monitor stock levels where appropriate. Maintain accurate records relating to OT referrals, assessments and reviews. Patient & Professional Communication Communicate professionally with patients, families, carers and partner organisations. Manage incoming enquiries, ensuring timely and accurate responses. Support clinicians by contacting patients, arranging appointments, and updating records. Maintain confidentiality and uphold Caldicott principles at all times. Information Management & IT Update patient records, care plans and MDT documentation on SystmOne and othersystems. Ensure accurate coding and data entry in line with PCN protocols. Collate information from multiple agencies to support MDT decision making. Support data collection for proactive care reporting and PCN monitoring. Governance, Quality & Compliance Work in accordance with NHS guidance, PCN policies, LCP frameworks and evidence based practice. Support quality governance processes across the PCNs and LCP. Report safeguarding concerns, incidents or risks promptly. Maintain compliance with mandatory training, infection control, health & safety and equality & diversity standards. Professional Development Demonstrate commitment to ongoing personal and professional development. Participate in shared learning across the PCNs and LCP. Reflect on own practice and seek opportunities to develop administrative and coordinationskills. See attachment FMI.