Care Co-ordinator

NHS Jobs; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

NHS Jobs in Greater London area is seeking a Care Coordination and Patient Support professional to work with practice and PCN teams to identify and support patients with personalised care plans. You will help patients navigate health and social care services, support access to appointments, and promote shared decision-making.

The role involves MDT involvement and maintaining accurate clinical records in line with policy.

Qualifications

• Experience in community or primary care support work preferred.

Responsibilities

• Undertake new patient health checks.
• Record clinical observations (BP, pulse, temperature, SpO2, BMI).
• Facilitate routine and 24-hour blood pressure monitoring.
• Undertake wound care and dressings within scope of competence.
• Support chronic disease management clinics.
• Maintain accurate and contemporaneous patient records in clinical systems.
• Support infection prevention and control procedures.

Skills

Care coordination

Patient support

Job description

Care Coordination and Patient Support Work closely with practice and PCN healthcare professionals to identify and support patients with their personalised care requirements. Develop and maintain personalised care and support plans in line with best practice guidance. Help patients manage their healthcare needs by answering queries, supporting access to appointments and signposting to appropriate services. Support patients in understanding and participating in shared decision‑making regarding their care. Provide patients with accessible information to enable informed choices about their health and wellbeing. Support patients to access self‑management programmes, education courses, peer support and community-based services. Coordinate care and help patients, and where appropriate their carers, navigate health and social care services. Liaise with care coordinators and healthcare professionals across the PCN to share knowledge and best practice. Participate in multidisciplinary team (MDT) meetings and contribute to integrated patient care.

Clinical Support Duties

• Undertake new patient health checks.
• Support health promotion and wellbeing initiatives.
• Record clinical observations, including blood pressure, pulse, temperature, oxygen saturation and body mass index (BMI).
• Facilitate routine and 24-hour blood pressure monitoring.
• Undertake wound care and dressings within scope of competence.
• Support chronic disease management clinics.
• Act as a chaperone when required.
• Perform venepuncture.
• Administer seasonal vaccinations and immunisations.
• Carry out ECG recordings.
• Ensure specimens are appropriately labelled, recorded and prepared for onward transportation.

Administrative and Practice Support Duties

• Maintain accurate and contemporaneous patient records in clinical systems.
• Use practice clinical systems and IT platforms effectively to support patient care, service delivery, QOF achievement, recalls, audits, searches and other practice performance requirements.
• Assist with data quality activities, maintaining accurate patient records and ensuring information is coded appropriately within clinical systems.
• Support the delivery of enhanced services, public health initiatives and practice projects.
• Assist with service improvement and organisational development activities.
• Ensure clinical rooms are prepared and stocked appropriately for each session.
• Monitor stock levels and report shortages where necessary.
• Support infection prevention and control procedures, including safe management of clinical waste and sharps.
• Ensure equipment and clinical environments are maintained in accordance with practice policies and procedures.
• Participate in mandatory and role-specific training and development.

Confidentiality

The post holder must maintain strict confidentiality regarding patient, staff and practice information at all times and comply with all relevant data protection legislation and practice policies.

Health and Safety

The post holder is responsible for complying with the practice's Health and Safety policies and procedures and for reporting any incidents, accidents or concerns appropriately.

Equality and Diversity

The post holder will support the principles of equality, diversity and inclusion and treat all patients, colleagues and visitors with dignity and respect.

Flexibility

This job description is intended as a guide to the main responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties appropriate to the role and grading, following appropriate consultation and training where necessary.