Reception/Admin (Care Coordinator)

Wessex LMCs Ltd.; Lower Blandford St Mary; Hybrid; GBP 15,000 - 21,000; Part time

Job summary

Bournemouth East Collaborative Primary Care Network is seeking a friendly Reception/Admin (Care Coordinator) to join our Bournemouth team. This role supports clinical teams, handles front-desk tasks, and coordinates patient care across PCN sites along the Dorset coast.

You will work 26 hours per week with fixed shifts, providing administration support, appointment coordination, and patient communications. A DBS check is required and training will be provided.

Qualifications

• Enhanced DBS clearance required.
• Experience in healthcare setting preferred.
• Proficient in MS Office and strong IT literacy.

Responsibilities

• Provide cross-cover between PCN teams (Enhanced Care, Pharmacy, Treatment Centre).
• Manage care home phone, emails, appointments, and recalls.
• Create and manage Pharmacy clinics.
• Diary management and minute taking for meetings.
• Assist with medicines reconciliation from hospital discharges.
• Signpost patients to appropriate health and wellbeing resources.

Skills

IT skills

MS Office

Organization

Empathy

Tools

Teamnet

S1 ledgers

ICE system

Job description

Reception/Admin (Care Coordinator) - Bournemouth East Collaborative, Primary Care Network

Bournemouth East Collaborative, Primary Care Network

JOB ADVERT

Job Title: Reception/Admin (Care Coordinator), Bournemouth East Collaborative Primary Care Network

Contract Type: Permanent

Hours: 26 hrs p/w; Monday 13.00-18.00, Tuesday 08.00-17.00, Wednesday 08.00-13.00, Friday 10.00-18.00

Salary: £13.24 per hour.

There is enhanced pay between 6.30pm-8pm during the week and on Saturdays

About us!

Bournemouth East Collaborative Primary Care Network (PCN), situated on the stunning Dorset South Coast, comprises four like-minded practices working together in East Bournemouth, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 55,000 patients with a diverse demographic.

Practices part of the PCN are:

Shelley Manor Medical Centre and Holdenhurst Road

Littledown Surgery

The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.

We are lucky that all our practices are located close to the sea and open green spaces, with excellent transport links, schools, places of interest for the whole family and an abundance of restaurants and bars.

Our Network teams include:

• Enhanced Care Visiting team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators, Clinical Pharmacist.
• BEC Urgent Care Treatment Centre working out of the Treatment Centre at Shelley Manor Medical Centre supported by GPs, ANP’s, Respiratory Nurse and HCA’s.
• First Contact Physiotherapy Practitioner service.
• Digital Lead, Digital Care Coordinator, Digital Champions.
• Pharmacy team comprising of Clinical Pharmacists, Pharmacy Technicians and Care Co-ordinator.
• Health & Wellbeing Coaches and Social Prescribers within Help & Care team.

The PCN has a vacancy for an enthusiastic, highly motivated and organisedReception/Admin(Care Co-Ordinator) on a permanent, part time contract basis, who has previous experience of working in a Healthcare setting, to work within our PCN teams including Pharmacy team support.

Also, this role will include cross cover between all PCN teams full training will be provided.

This role will require aEnhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.

Job summary

Our Reception/Admin (Care Co-Ordinator) team will offer general assistance to the clinical team who work within our PCN teams. Projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.

The role will involve working closely with the PCN Pharmacy Team and other PCN Clinicians where required.

The job role will require excellent IT skills with all MS office, strong meeting notes dictation, analytical and strong organisation skills, as well as the ability to multi-task and be able to communicate with colleagues at all levels in a friendly and professional manner and demonstrate empathy and compassion to our patients.

Key role requirements

Provide cover when required to our Enhanced Care team, Pharmacy team and Treatment Centre team. This will include managing the care home phone, actioning tasks, monitoring email inboxes, booking appointments, weight loss letters, S1 ledgers and rotas.

• Creation and management of Pharmacy clinics.
• Pharmacy team planning across all Practice sites and Treatment Centre.
• Responsible for managing Pharmacy telephone calls in the office and dealing with queries.
• Take messages and relay information to the appropriate member of staff.
• Completion of audits under instruction (clinical or management).
• Online diary and searches for patient recalls.
• Taking minutes of team meetings.
• Supporting with any required actions from pharmaceutical alerts on Teamnet.
• Care home Pharmacist support, running required searches and producing reports.
• Supporting with medicines reconciliation from hospital discharges.
• Supporting with the synchronising of patient’s medication when they are out of line.
• Providing cover for Treatment Centre reception desk when required under instruct from line manager.
• Manage any smartcard issues that should arise; unlock, changing passwords, adding roles etc. Manage any S1 issues that should arise; staff archived, amending ledgers as per management instruction.
• Request ICE access when required/managing any ICE issues for clinical staff.
• Proactivity moving/blocking appointments in incidence of reported absence for the Pharmacy Team via Treatment Centre telephone.
• Adding ICE requests on the system when required by Clinicians.
• Work as part of the Pharmacy team, proactively identifying and working with a cohort of patients to support primary care professionals in ensuring patients’ clinical and personalised care requirements are met.
• Run regular clinical reports to identify specific cohorts of patients.
• Undertake Medication reconciliation from discharge summaries under the supervision of a Pharmacist/Pharmacy Technician.
• Diary management of the Pharmacy team & monitoring of the Pharmacy email account.
• Understand equality and diversity by respecting differing views and needs of patients and colleagues.
• Completion of DOAC & SMR booking; contacting patients directly to book appointments.
• Completion of weight loss letters.
• Ensure that patients have good quality information and are signposted to interventions and appropriate organisations to support them in their health and wellbeing.
• Develop relationships with other PCN teams including Pharmacy, Treatment Centre, social services and professionals in the wider health economy as required.
• Booking and management of respiratory appointments, catheter clinics and any other PCN wide clinics.
• Undertake PCN Hypertension pathway duties including booking appointment with patients, responding to tasks were required and liaising with healthcare professionals where appropriate.
• Maintaining resources on patient notice board.
• Conducting digital support where required; audits, NHS app support etc.
• To attend and contribute to staff meetings and development meetings constructively.

General:

• Establish and maintain excellent communication with colleagues across the PCN at all times and demonstrate empathy and compassion to our patients.
• Work autonomously across the PCN localities, when required and be aware of professional boundaries, roles, and responsibilities.
• Maintaining confidentiality and handling sensitive information.
• Ensure up to date written, electronic records and activity data are maintained in accordance with professionals’ standards and are used for the purpose intended.
• Use alternative communication skills when required to ensure patients fully understand when receiving information.
• Participate in PCN and team meetings as and when appropriate.
• Plans and manages own workload in a flexible manner, ensuring deadlines are met and line manager has been notified of any issues.
• Cover absences within other PCN teams for Care Coordination work when required.

Reception:

To assist with (this list is not exhaustive):

The duties and responsibilities to be undertaken by members of the Treatment