PC/IT Workshop Engineer

Cameron; Letchworth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A nationwide IT support organisation is looking for a PC/IT Workshop Engineer based in Letchworth. This full-time role involves managing workshop operations, providing support for field engineers, and repairing a variety of IT and EPOS equipment. Ideal candidates will have hands-on experience and strong communication skills, contributing to a proactive team in a growing IT business.

Qualifications

• Hands-on experience with PCs, EPOS systems, and IT hardware.
• Ability to manage workshop operations including stock control.
• Strong organisational and communication skills are essential.

Responsibilities

• Manage workshop operations, including stock control and database maintenance.
• Provide phone-based support to field engineers and clients.
• Carry out repairs on all EPOS and IT equipment.

Skills

Hands-on experience with PCs

Ability to repair and stage IT equipment

Strong organisational skills

Communication skills

Customer-focused approach

Job description

Overview

PC/IT Workshop Engineer | Hertfordshire | Full Time | Hours of work are Monday to Thursday, 9:00 am to 5:30 pm, and Friday, 9:00 am to 5:00 pm | Up to £30,000 (depending on experience)

Our client is a nationwide IT support organisation established in 1988, working in partnership with manufacturers, software houses, and system integrators. We offer our clients a structured "break-fix" service along with engineering resources for installations and rollouts. The role offers exposure to a wide range of PC and PC-based EPOS equipment, including the latest technologies such as back-office systems, networking, LAN/WAN configuration, receipt and laser printers, as well as routers and switches.

Responsibilities

• Hands-on experience working with PCs, EPOS systems, and IT hardware
• Confident in repairing and staging a wide range of IT and EPOS equipment
• Able to manage workshop operations, including stock control and database maintenance
• Capable of providing phone-based support to field engineers and clients
• Organised, proactive, and eager to contribute to a growing IT support business
• Oversee the day-to-day running of the workshop
• Manage Goods In & Out processes
• Carry out repairs on all EPOS and IT equipment
• Maintain and update the stock database
• Stage equipment in preparation for installations
• Provide phone-based support to the engineering team and clients

Qualifications & Skills

• Hands-on experience with PCs, EPOS systems, and IT hardware
• Ability to repair and stage a variety of IT and EPOS equipment
• Experience with stock control and maintaining a database
• Strong organisational and communication skills
• Customer-focused with a proactive approach