Payroll Officer

The Royal Borough of Windsor & Maidenhead; England; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working

LGPS life cover

Free employee parking

Employee Assistance Programme

Retail discounts

Instant Reward Scheme

Job summary

The Royal Borough of Windsor & Maidenhead is seeking a Payroll Officer to join the Payroll team. You will report to the Payroll Specialist and handle payroll for specific work areas, ensuring accuracy, compliance, and high service levels.

This full-time, permanent role requires experience in payroll administration, strong IT and Excel skills, and familiarity with HR/payroll databases. Hybrid working is available.

Qualifications

• NVQ Level 2 or GCSEs in Maths and English.
• Local government payroll experience is desirable.
• Proficient IT skills and intermediate Excel.

Responsibilities

• Provide accurate payroll advice to managers and staff.
• Investigate and resolve routine payroll queries.
• Perform month-end tasks including reconciliation and pension reporting to Teachers' Pensions and LGPS.
• Ensure payroll services meet service levels with confidentiality.
• Identify process-improvement opportunities to enhance customer experience.
• Participate in training to develop skills.

Skills

Excel

Payroll administration

HR and payroll databases

Numerical aptitude

Attention to detail

Deadline management

Customer service

Education

NVQ Level 2

GCSE Maths

GCSE English

Tools

iTrent HR

Job description

We have an exciting opportunity for a Payroll Officer to join our team!

This is a full-time, permanent role offering a competitive salary of £30,193 - £34,104 per annum, with hybrid working options available.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the heart of Berkshire, a region known for its economic vitality and innovation. As a unitary authority, RBWM prides itself on its dedicated team of professionals committed to delivering quality services to our vibrant community. The borough boasts a unique blend of cultural heritage, including Windsor Castle and Ascot Racecourse, alongside expanding business opportunities.

Our Royal connections place us on a global stage, and we consistently rise to meet the challenge. This is your chance to be part of our story.

This is an excellent opportunity for an enthusiastic Payroll Officer to join our Payroll team.

The role:

As a Payroll Officer, you will report to the Payroll Specialist and play a key role in providing operational support to our HR service for payroll and employee benefits. Acting as the first point of contact for payroll queries, you will process payrolls for specific work areas, ensuring accuracy, compliance, and a high standard of customer service.

Your role will involve:

• Providing accurate advice on payroll operations and policies to managers, staff, and external customers.
• Investigating and resolving routine payroll queries promptly.
• Performing month-end tasks, including payroll reconciliation and reporting to Teachers' Pensions and Local Government Pension Scheme (LGPS).
• Ensuring payroll services meet agreed service levels, delivering accuracy and confidentiality.
• Identifying opportunities for process improvement to enhance customer experience.
• Participating in training to maintain and develop your skills.

What we are looking for:

We are seeking a proactive individual with:

• Essential Qualifications: NVQ Level 2 or GCSEs in Maths and English.
• Experience: Demonstrated experience in payroll administration.
• Skills:
  • Proficient IT skills, including intermediate Excel expertise.
  • General knowledge of HR and payroll database systems.
  • Strong numerical aptitude with excellent attention to detail.
  • Proven ability to manage and prioritize competing demands under strict deadlines.
• Desirable:
  • A National Payroll Certificate or CIPP Practitioner Certificate.
  • Knowledge of Local Government and Teachers' regulations and pension schemes.
  • Familiarity with iTrent HR and payroll systems.

What we offer:

• 32 days of annual leave.
• Flexible working, including hybrid options for improved work-life balance.
• Access to the generous Local Government Pension Scheme with life cover.
• Free employee parking near our offices.
• Employee Assistance Programme offering counselling, advice, and resources.
• Discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
• Instant Reward Scheme to recognise and celebrate achievements.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities' employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates:

week commencing 9 November 2026

Take this opportunity to grow your career in a supportive, dynamic environment where you can make a real difference!

For informal inquiries, please contact Catherine McDaid, Payroll Specialist, at [e-mail]