Head of HR People Services (Full Time)

New Start; Maidenhead; Hybrid; GBP 69,000 - 75,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working pattern 3 days in the p

LGPS including life cover

Free employee parking

Employee discounts

Employee assistance programme

Job summary

The Royal Borough of Windsor & Maidenhead (RBWM) is seeking a Head of HR People Services to provide strategic leadership and management of the HR Service, ensuring cohesive operation within statutory requirements and a customer-focused approach. This full-time, permanent role offers hybrid working with three office days per week in Maidenhead and a salary of £69,083 - £75,442 per annum.

Reporting to the Assistant Director, Corporate Projects and IT, you will oversee end-to-end employee lifecycle

Qualifications

• Demonstrable experience in leading and managing several HR areas and operations.
• Extensive experience in managing payroll, reward and benefits frameworks, ensuring compliance with legislation, audit requirements, and organisational policy.
• Strong track record of leading and delivering complex corporate or HR transformation projects, including system implementations, organisational change, service redesign, or digital transformation initiatives.
• Experience of HR systems leadership, including implementation, optimisation, and use of HRIS platforms to improve automation, reporting, and data insight.
• Experience of developing and using HR analytics and management information to inform strategic decision-making, service improvement, and workforce planning.
• Demonstrable experience of providing excellent customer service and leading teams to deliver same.
• Experience of budget management including both revenue and capital and leading procurement exercises.

Responsibilities

• Lead the services who deliver the end-to-end employee lifecycle services, including recruitment, onboarding, payroll, pay and benefits administration, HR systems, and employee data management, ensuring a consistent, high-quality customer experience.
• Ensure the effective management and development of HR systems and data, driving automation, reporting capability, and data-led decision making to improve service performance and organisational insight.
• Drive continuous improvement and innovation across People Services by reviewing processes, systems, and policies, embedding a culture of efficiency, accountability, and customer focus.
• Provide strategic leadership for corporate HR and organisational projects, ensuring programmes are effectively designed, governed, and delivered on time, within scope and budget, and achieve intended outcomes.
• Lead, drive and support the teams to deliver relevant projects and initiatives of the RBWM People Plan 2030 and any other HR strategy or action plan.
• Provide expert advice and insight to senior leaders on people services, workforce data, reward strategy, and project delivery, supporting evidence-based decision making.
• Develop and present high-quality reports, business cases, and cabinet papers, ensuring clear communication of complex information to senior stakeholders.

Skills

HR leadership

Payroll management

HR transformation

HRIS systems

HR analytics

Customer service

Budget management

Job description

Jobs

Head of HR People Services

Salary

£69,083 - £75,442 per annum

Expires

27/11/2026

Company

The Royal Borough of Windsor & Maidenhead

Location

Maidenhead, Berkshire

Job Type

Full Time

We have an exciting opportunity for Head of HR People Services to join us!

This is a full-time, permanent role with hybrid working - 3 days per week office based in the Town Hall in Maidenhead, and a salary of £69,083 - £75,442 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

The role:

Reporting to the Assistant Director – HR, Corporate Projects and IT, this role provides strategic leadership and management, securing a strong sense of purpose for the whole HR Service, ensuring all functions operate cohesively within the statutory framework and relevant legislation, and are resident and customer focused.

Your role will:

• Lead the services who delivery the end-to-end employee lifecycle services, including recruitment, onboarding, payroll, pay and benefits administration, HR systems, and employee data management, ensuring a consistent, high-quality customer experience.
• Ensure the effective management and development of HR systems and data, driving automation, reporting capability, and data-led decision making to improve service performance and organisational insight.
• Drive continuous improvement and innovation across People Services by reviewing processes, systems, and policies, embedding a culture of efficiency, accountability, and customer focus.
• Provide strategic leadership for corporate HR and organisational projects, ensuring programmes are effectively designed, governed, and delivered on time, within scope and budget, and achieve intended outcomes.
• Lead, drive and support the teams to deliver relevant projects and initiatives of the RBWM People Plan 2030 and any other HR strategy or action plan.
• Provide expert advice and insight to senior leaders on people services, workforce data, reward strategy, and project delivery, supporting evidence-based decision making.
• Develop and present high-quality reports, business cases, and cabinet papers, ensuring clear communication of complex information to senior stakeholders.

What we are looking for:

• Demonstrable experience in leading and managing several HR areas and operations.
• Extensive experience in managing payroll, reward and benefits frameworks, ensuring compliance with legislation, audit requirements, and organisational policy.
• Strong track record of leading and delivering complex corporate or HR transformation projects, including system implementations, organisational change, service redesign, or digital transformation initiatives.
• Experience of HR systems leadership, including implementation, optimisation, and use of HRIS platforms to improve automation, reporting, and data insight.
• Experience of developing and using HR analytics and management information to inform strategic decision-making, service improvement, and workforce planning.
• Demonstrable experience of providing excellent customer service and leading teams to deliver same.
• Experience of budget management including both revenue and capital and leading procurement exercises.

What we offer:

• 32 days annual leave.
• Flexible working including a hybrid working pattern of 3 days in the office, for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: week commencing 9 November 2026

Company: The Royal Borough of Windsor & Maidenhead

Salary: £69,083 - £75,442 per annum

Location: Maidenhead, Berkshire

Sector: Corporate Services

Sector: Corporate Management Team

Sector: Human Resources & Recruitment

Job Role: Head of Service