Head of HR People Services

Royal Borough of Windsor and Maidenhead; Thatcham; Hybrid; GBP 69,000 - 75,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working (3 days in office)

Local Government Pension scheme with 3

Free employee parking

Give As You Earn scheme

Instant Reward Scheme

Employee Assistance Programme

Discounts and deals with retailers

Job summary

Royal Borough of Windsor and Maidenhead is seeking a Head of HR People Services for a full-time, permanent role with hybrid working - 3 days in the Maidenhead Town Hall. Salary £69,083 - £75,442 per annum.

The role leads the HR service, ensuring a cohesive, customer-focused operation within statutory and policy frameworks. You will oversee end-to-end employee lifecycle services, HR systems, reporting, and data-driven decision making while delivering the RBWM People Plan 2030 and related HR

Qualifications

• Demonstrated experience leading multiple HR areas and operations.
• Extensive experience in payroll, reward and benefits management and compliance.
• Track record in delivering complex HR transformation projects and system implementations.
• Experience of HR systems leadership, improvement of automation, reporting and data insight.
• Experience using HR analytics to inform strategic decisions and workforce planning.
• Proven ability to provide excellent customer service and lead teams.
• Experience with budget management and procurement processes.

Responsibilities

• Lead end-to-end employee lifecycle services including recruitment, onboarding, payroll, pay and benefits administration, HR systems, and employee data management.
• Drive automation, reporting, and data-led decision making to improve service performance.
• Drive continuous improvement across People Services and embed efficiency and customer focus.
• Provide strategic leadership for corporate HR and projects, ensuring on-time delivery within scope and budget.
• Lead teams to deliver RBWM People Plan 2030 initiatives and HR strategies.
• Provide expert advice on people services, workforce data, reward strategy and project delivery.
• Develop and present high-quality reports, business cases, and cabinet papers for senior stakeholders.

Skills

Leadership

Payroll

Benefits management

HR systems

HR analytics

Project delivery

Budget management

Procurement

Customer service

Tools

HRIS platforms

Payroll systems

Job description

We have an exciting opportunity for Head of HR People Services to join us!

This is a full-time, permanent role with hybrid working - 3 days per week office based in the Town Hall in Maidenhead, and a salary of £69,083 - £75,442 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Head of HR People Services to join our Human Resources team.

The role:

Reporting to the Assistant Director – HR, Corporate Projects and IT, this role provides strategic leadership and management, securing a strong sense of purpose for the whole HR Service, ensuring all functions operate cohesively within the statutory framework and relevant legislation, and are resident and customer focused.

Your role will:

• Lead the services who delivery the end-to-end employee lifecycle services, including recruitment, onboarding, payroll, pay and benefits administration, HR systems, and employee data management, ensuring a consistent, high-quality customer experience.
• Ensure the effective management and development of HR systems and data, driving automation, reporting capability, and data-led decision making to improve service performance and organisational insight.
• Drive continuous improvement and innovation across People Services by reviewing processes, systems, and policies, embedding a culture of efficiency, accountability, and customer focus.
• Provide strategic leadership for corporate HR and organisational projects, ensuring programmes are effectively designed, governed, and delivered on time, within scope and budget, and achieve intended outcomes.
• Lead, drive and support the teams to deliver relevant projects and initiatives of the RBWM People Plan 2030 and any other HR strategy or action plan.
• Provide expert advice and insight to senior leaders on people services, workforce data, reward strategy, and project delivery, supporting evidence-based decision making.
• Develop and present high-quality reports, business cases, and cabinet papers, ensuring clear communication of complex information to senior stakeholders.

What we are looking for:

• Demonstrable experience in leading and managing several HR areas and operations.
• Extensive experience in managing payroll, reward and benefits frameworks, ensuring compliance with legislation, audit requirements, and organisational policy.
• Strong track record of leading and delivering complex corporate or HR transformation projects, including system implementations, organisational change, service redesign, or digital transformation initiatives.
• Experience of HR systems leadership, including implementation, optimisation, and use of HRIS platforms to improve automation, reporting, and data insight.
• Experience of developing and using HR analytics and management information to inform strategic decision-making, service improvement, and workforce planning.
• Demonstrable experience of providing excellent customer service and leading teams to deliver same.
• Experience of budget management including both revenue and capital and leading procurement exercises.

What we offer:

• 32 days annual leave.
• Flexible working including a hybrid working pattern of 3 days in the office, for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: week commencing 9 November 2026

If you wish to discuss this position informally, please contact Nikki Craig, Assistant Director – HR, Corporate Projects and IT on [e-mail]

We reserve the right to close the advert prior to the stated end date.