Payroll Officer

Royal Borough of Windsor and Maidenhead; Thatcham; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working

Local Government Pension Scheme

Free employee parking

Employee Assistance Programme

Discounts for retailers

Instant Reward Scheme

Job summary

The Royal Borough of Windsor and Maidenhead is seeking a Payroll Officer to join our HR team. This full-time, permanent role supports payroll operations, answers queries, and ensures accurate payroll processing with pension reporting.

You will work in a hybrid setup, delivering high-quality service within local government frameworks and gaining experience with iTrent and LGPS-related processes.

Qualifications

• Essential: NVQ Level 2 or GCSEs in Maths and English.
• Experience in payroll administration.
• Strong IT skills, including Excel.
• Familiarity with payroll systems such as iTrent.

Responsibilities

• Provide accurate payroll operations advice to managers and staff.
• Investigate and resolve routine payroll queries promptly.
• Perform month-end tasks, including payroll reconciliation and reporting to LGPS and Teachers’ Pensions.
• Ensure payroll services meet service levels with confidentiality and accuracy.
• Identify opportunities for process improvement to enhance customer experience.
• Participate in training to maintain and develop skills.

Skills

Attention to detail

Numerical aptitude

Prioritisation under deadlines

Education

NVQ Level 2 / GCSEs in Maths and English

Tools

Excel

HR/payroll databases

iTrent

Job description

We have an exciting opportunity for a Payroll Officer to join our team!

This is a full-time, permanent role offering a competitive salary of £30,193 - £34,104 per annum, with hybrid working options available.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the heart of Berkshire, a region known for its economic vitality and innovation. As a unitary authority, RBWM prides itself on its dedicated team of professionals committed to delivering quality services to our vibrant community. The borough boasts a unique blend of cultural heritage, including Windsor Castle and Ascot Racecourse, alongside expanding business opportunities.

Our Royal connections place us on a global stage, and we consistently rise to meet the challenge. This is your chance to be part of our story.

The role:

As a Payroll Officer, you will report to the Payroll Specialist and play a key role in providing operational support to our HR service for payroll and employee benefits. Acting as the first point of contact for payroll queries, you will process payrolls for specific work areas, ensuring accuracy, compliance, and a high standard of customer service.

Your role will involve:

• Providing accurate advice on payroll operations and policies to managers, staff, and external customers.


• Investigating and resolving routine payroll queries promptly.


• Performing month-end tasks, including payroll reconciliation and reporting to Teachers’ Pensions and Local Government Pension Scheme (LGPS).


• Ensuring payroll services meet agreed service levels, delivering accuracy and confidentiality.


• Identifying opportunities for process improvement to enhance customer experience.


• Participating in training to maintain and develop your skills.

What we are looking for:

We are seeking a proactive individual with:

• Essential Qualifications: NVQ Level 2 or GCSEs in Maths and English.


• Experience: Demonstrated experience in payroll administration.


• Skills:
  
  
  
  • Proficient IT skills, including intermediate Excel expertise.
  
  
  • General knowledge of HR and payroll database systems.
  
  
  • Strong numerical aptitude with excellent attention to detail.
  
  
  • Proven ability to manage and prioritize competing demands under strict deadlines.
  
  
  
  


• Desirable:
  
  
  
  • A National Payroll Certificate or CIPP Practitioner Certificate.
  
  
  • Knowledge of Local Government and Teachers’ regulations and pension schemes.
  
  
  • Familiarity with iTrent HR and payroll systems.
  
  
  
  

What we offer:

• 32 days of annual leave.


• Flexible working, including hybrid options for improved work-life balance.


• Access to the generous Local Government Pension Scheme with life cover.


• Free employee parking near our offices.


• Employee Assistance Programme offering counselling, advice, and resources.


• Discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.


• Instant Reward Scheme to recognise and celebrate achievements.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates:

week commencing 9 November 2026.

Take this opportunity to grow your career in a supportive, dynamic environment where you can make a real difference!

For informal inquiries, please contact Catherine McDaid, Payroll Specialist, at [e-mail]

We reserve the right to close the advert prior to the stated end date.