Payroll And Workforce Admin

JAM Recruitment Ltd; Beech; On-site; GBP 21,000 - 23,000; Full time

Job summary

Pertemps is recruiting a Payroll & Workforce Administrator to support Royal Mail's Stoke-on-Trent parcel hub. Based in Beech, this temporary contract runs mid-September to end-December, with roughly 30 hours weekly between Monday and Friday, and a 10:00-16:00 schedule (flexible).

You will assist up to 1,500 temporary workers daily, ensuring accurate payroll processing and a positive candidate experience. The role combines payroll, workforce support, and candidate care during a peak period;

Qualifications

• Excellent attention to detail.
• Highly organised and able to manage multiple tasks.
• Confident and professional communicator.
• Problem-solving mindset and willingness to help people.

Responsibilities

• Payroll administration: accurately key worker hours into the system.
• Workforce administration: record holidays, absences and availability; update records.
• Candidate support: respond to queries and provide a positive on-site experience.
• Operational support: assist hub managers and coordinators and generate reports.

Skills

Attention to detail

Organised

Clear communication

Problem solving

Computer systems

Tools

Computer systems

Job description

The Payroll And Workforce Admin position, based in Beech, supports Royal Mail's seasonal parcel hub in Stoke-on-Trent.

This temporary contract runs from mid-September until the end of December, offering roughly 30 hours weekly between Monday and Friday, with flexible scheduling around 10:00-16:00. You will assist up to 1,500 temporary workers daily, ensuring precise payroll processing, providing assignment support, and delivering a positive candidate experience. Strong attention to detail, organisational ability, and clear communication are essential. The hourly rate is £13.85, with full-time or part-time arrangements considered. This role suits someone comfortable with administrative variety during a demanding peak period.

Payroll & Workforce Administrator Royal Mail Parcel Hub - Stoke-on-Trent Temporary Contract: Mid-September - End of December Hours: Approximately 30 per week Monday to Friday - 10:00-16:00 (we can be flexible on working hours) Hourly Rate: £13.85

Join One of the UK's Largest Peak Operations Pertemps is recruiting Payroll & Workforce Administrators to support the delivery of one of Royal Mail's busiest Christmas parcel operations. Supporting a workforce of up to 1,500 temporary workers each day, you'll play a vital role in ensuring workers are paid accurately, supported throughout their assignment and receive an excellent experience from their first day on site. This is a varied role combining payroll administration, workforce support and candidate care, making it ideal for someone who enjoys organisation, problem-solving and helping people.

What You'll Be Doing

Payroll Administration

• Accurately keying workers' hours into the system.
• Checking attendance records against submitted timesheets.
• Investigating and resolving payroll discrepancies.
• Responding to worker pay and payslip queries.
• Ensuring payroll deadlines are met each week.

Workforce Administration

• Supporting workers with general administration queries.
• Recording holidays, absences and availability.
• Maintaining accurate worker records.
• Updating workforce systems with any changes.

Candidate Support

• Contacting workers to confirm upcoming shifts.
• Assisting with holiday and absence requests.
• Liaising with Shift Coordinators regarding worker availability.
• Providing a friendly and professional first point of contact for temporary workers.
• Helping create a positive worker experience throughout the project.

Operational Support

• Supporting the Hub Manager and Shift Coordinators with administrative tasks.
• Assisting during busy operational periods.
• Producing reports where required.
• Ensuring all worker records remain accurate and up to date.

We're Looking for Someone Who Has excellent attention to detail. Is highly organised and able to manage multiple tasks. Enjoys helping people. Communicates confidently and professionally. Can work accurately in a fast-paced environment. Is confident using computer systems.

Experience Full training will be provided before the project begins previous experience preferable but not required.

Project Timeline Contract Start: Week commencing 5th October Contract End: December 2026