Shift Coordinator

JAM Recruitment Ltd; Hanley; On-site; GBP 19,000 - 21,000; Full time

Job summary

Pertemps is recruiting a Shift Coordinator for a Royal Mail parcel hub in Stoke-on-Trent. This full-time, temporary role runs mid-September to December, with hourly pay £13.85–£15.50. Three shifts are available: early, late, or night, to cover a 24/7 operation.

You will manage temporary staff attendance, sign-ins, no-shows, and replacements, while supporting new starters and payroll liaison. Strong organisational and people skills are essential.

Qualifications

• Experience coordinating temporary staff in a fast-paced logistics environment.
• Strong communication and people management skills.
• Ability to stay calm and organised under pressure.

Responsibilities

• Manage attendance of temporary workers and sign them in/out per shift.
• Coordinate coverage to ensure shifts are fully staffed.
• Handle no-shows, lateness and absences; arrange replacements.
• Support new starters and conduct welfare checks.
• Assist payroll with attendance records and shift reporting.
• Contribute to 24/7 workforce targets across the operation.

Skills

Communication

People skills

Organisational ability

Problem-solving

Supervisory

Job description

The Shift Coordinator position in Stoke-on-Trent involves overseeing daily operations at a major Royal Mail parcel hub during the seasonal peak. This full-time, temporary contract runs from mid-September through December, offering hourly pay between £13.85 and £15.50 depending on shift selection. Three patterns are available: early (05:30-14:30), late (13:30-22:30), or night (21:30-06:30). Working alongside hub management, you will coordinate temporary staff, ensure adequate coverage, provide on-site support, and maintain safety standards throughout each shift. Strong organisational abilities, clear communication, and a practical approach to problem-solving are essential. This role suits someone comfortable supervising others and adapting to fluctuating workloads within a substantial logistical operation.

Peak Season Shift Coordinator Royal Mail Parcel Hub – Stoke-on-Trent Temporary Contract: Mid-September – End of December

3 shift options available. 05:30-14:30 13:30-22:30 21:30-06:30. Hourly Rate: £13.85-£15.50 per hour shift dependant.

Join One of the UK's Largest Peak Operations Pertemps is recruiting Seasonal Shift Coordinators to support the delivery of one of Royal Mail's busiest parcel operations during the Christmas peak. Working alongside the Hub Management Team, you'll help coordinate a large temporary workforce, ensuring every shift is fully staffed, workers are supported throughout their assignment, and the operation runs safely and efficiently. If you enjoy working in a fast-paced environment, solving problems and supporting people, we'd love to hear from you.

What You'll Be Doing

• Managing the attendance of temporary workers.
• Signing workers in and out each shift.
• Managing no-shows, lateness and absence.
• Contacting replacement workers to maintain staffing levels.
• Supporting new starters and ensuring they settle into their roles.
• Carrying out regular welfare checks with temporary workers.
• Supporting payroll by ensuring attendance records are accurate.
• Completing shift reports and communicating key updates during handovers.
• Helping to deliver workforce targets across a 24/7 operation.

We're Looking for People Who Are

• Have excellent communication and people skills.
• Enjoy working in a busy, fast-moving environment.
• Can remain calm under pressure.
• Are proactive and enjoy solving problems.
• Can work independent while being part of a wider team.

Experience

Experience in any of the following would be beneficial: Recruitment Warehouse or Logistics Team Leader or Supervisor Retail Hospitality Transport & Distribution Customer Service

Full training will be provided.

Project Timeline

Contract Start: Week commencing 5th October. Contract End: December 2026.