Payments Solution Center - Team Lead

Fairygodboss; Bournemouth; On-site; GBP 60,000 - 90,000; Full time

Job summary

Fairygodboss in the United Kingdom seeks a Team Lead for its Payment Solutions Center to drive day-to-day performance across payment products and businesses. You will empower a high-performing team, coach staff, manage escalations, and partner with stakeholders to deliver sustainable improvements that impact enterprise KPIs.

In this role you will balance leadership, operational rigor, and risk/control discipline in a regulated environment, using data-driven decisioning and continuous improvement

Job description

Join our Payment Solutions Center as a Team Lead and drive day-to-day support center performance across payment products and businesses. You\'ll partner with key stakeholders to deliver sustainable results, elevate customer experience, and execute process improvements that move enterprise KPIs. This role blends people leadership, operational rigor, and risk/control discipline in a highly regulated environment. You\'ll coach and develop a high-performing team, manage escalations, and lead operational planning to achieve long-term objectives. If you\'re energized by ownership, data-driven decisioning, and continuous improvement, this is a role where your leadership will have visible impact.