Product Delivery Director - Stability & Resiliency

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global financial services firm in the United Kingdom is looking for a Product Delivery Director, Stability and Resiliency in Payments Technology. This role involves driving innovative change in testing and integration while collaborating with global teams to ensure high-quality business and client assurance for payments products. The ideal candidate will possess a Bachelor's degree in a related field, substantial experience in payments technology, and strong leadership skills. This position emphasizes the adoption of AI and advanced data solutions to minimize risk and enhance operational efficiency.

Qualifications

• 5+ years of experience in leading technology delivery and managing diverse teams in payments.
• Strong knowledge of product delivery and regulatory requirements in payments technology.
• Proven track record of advancing AI and data-driven solutions in a technology environment.

Responsibilities

• Set strategic vision to enhance AI and data-driven solutions in change delivery.
• Lead delivery of business assurance and client testing for payments products.
• Foster a culture of trust and transparency across teams.

Skills

Leadership

Payments technology

Stakeholder management

Analytical skills

Communication skills

Change management

AI and data solutions

Problem-solving

Education

Bachelor’s degree in Computer Science, Engineering, Business, or a related field

Master’s degree

Job description

Join us to shape the future of payments technology by leading innovation in testing and integration. You will drive impactful change, leveraging advanced AI and automation to deliver high-quality solutions. At JPMorgan Chase, you’ll collaborate with talented teams, foster a culture of trust, and help us set new standards in business assurance. Your leadership will empower growth, resilience, and continuous improvement. Be part of a team where your vision and expertise make a real difference.

As a Product Delivery Director, Stability and Resiliency in Payments Technology, you will lead global teams focused on delivering high-quality business and client assurance testing for payments products, platforms, and services. You will set the vision for adopting advanced AI, data-driven validation, and automation to accelerate change and minimize risk. You will ensure robust governance and control for technology change, demonstrate value through measurable outcomes, and build trust through transparent communication. You will also coordinate the Regional Stability & Resiliency Forum for EMEA Payments, fostering collaboration and business resiliency.

Job Responsibilities

• Set strategic vision to build change confidence, reduce lead time, and enhance AI and data-driven solutions in change delivery
• Lead delivery of business assurance and client testing for complex payments products, including Liquidity and Account Solutions
• Partner with CTO organizations to ensure platform assurance and build change confidence
• Transform change testing practices by advancing AI and data solutions to support business growth and regulatory commitments
• Ensure security, risk management, and compliance for all technology changes
• Proactively assess risks, elevate issues, and deliver solutions
• Foster a culture of trust, transparency, and partnership across teams and functions
• Provide stakeholders with regular updates on business outcomes, metrics, and KPIs
• Align testing strategies with production behaviors to improve change confidence and stability
• Lead and manage a diverse, global technology organization focused on high-quality testing and assurance
• Coordinate and chair the Regional Technology Stability & Resiliency Forum for EMEA Payments

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in Computer Science, Engineering, Business, or related field; Master’s degree
• Experience in payments technology with a proven track record in leading technology delivery and managing complex, diverse teams. Understanding of the payments domain, Liquidity and Account Solutions in payments.
• Familiarity with regulatory and industry requirements in payments technology
• High emotional intelligence and stable leadership style, promoting a culture of continuous learning and innovation
• Ability to drive employee engagement and resilience through change
• Proficiency in product delivery, change management, and organizational development with knowledge of global payments products and regulatory requirements
• Advanced knowledge of AI, data, and development/testing methodologies
• Strong stakeholder management and ability to build trust across business and technology
• Outstanding communication, presentation, and interpersonal skills to engage executive leadership and foster collaboration
• Strong analytical and problem-solving skills focused on quantifying outcomes and value creation
• Ability to manage multiple priorities, resolve issues quickly, and drive continuous improvement

Preferred Qualifications, Capabilities, and Skills

• Demonstrated success in leading organizational health and employee engagement initiatives
• Experience fostering a culture of innovation and continuous improvement
• Knowledge of regional stability and resiliency practices in payments
• Ability to influence and drive strategic initiatives across global teams