Payments Admin Specialist - Hybrid Role

Civica; Amersham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays + buy up to 10 extra

Pension contribution 5% employer match

Income protection

Life assurance 4x salary

Critical illness cover £25k

Private medical insurance

EV scheme

Affinity groups

Bounty bonus

Job summary

Civica is seeking a Payments Team Administrator to support the Amersham-based Payments team. This role is hybrid, combining office and home working, and focuses on processing payments, handling enquiries, and maintaining smooth daily operations.

You will be the first point of contact for queries, ensuring accurate payments and professional service to patients and customers, while supporting the wider team in a busy public sector environment.

Qualifications

• Strong IT skills and proficiency with Microsoft Office applications.
• Previous experience in an administrative or office-based role.
• Excellent organisational skills and keen attention to detail.
• Confident, professional telephone manner.
• Good numeracy and literacy skills.
• Ability to manage multiple priorities in a busy environment.
• Positive, can-do attitude and willingness to learn.
• Professional, trustworthy and dependable approach.
• Flexibility and a desire to develop your career.

Responsibilities

• Manage and distribute inbound post promptly.
• Monitor and respond to the company information mailbox.
• Take card payments securely over the telephone.
• Assist with customer and patient enquiries.
• Support daily operational activities, including Embassy and ICON processes.
• Contact self-pay patients regarding outstanding balances.
• Scan, file, shred, and maintain documentation.
• Provide general administrative and office support as required.
• Route calls and enquiries to appropriate account managers and colleagues.

Skills

IT skills

Office admin

Organisational skills

Telephone manner

Numeracy & literacy

Multitasking

Positive attitude

Trustworthy

Career development

Education

Tools

Job description

Civica is seeking a Payments Team Administrator to support the Amersham-based Payments team. This role is hybrid, combining office and home working, and focuses on processing payments, handling enquiries, and maintaining smooth daily operations.

You will be the first point of contact for queries, ensuring accurate payments and professional service to patients and customers, while supporting the wider team in a busy public sector environment.