Payments Team Administrator

Civica; Amersham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays + buy up to 10 extra

Pension contribution 5% employer match

Income protection

Life assurance 4x salary

Critical illness cover £25k

Private medical insurance

EV scheme

Affinity groups

Bounty bonus

Job summary

Civica is seeking a Payments Team Administrator to support the Amersham-based Payments team. This role is hybrid, combining office and home working, and focuses on processing payments, handling enquiries, and maintaining smooth daily operations.

You will be the first point of contact for queries, ensuring accurate payments and professional service to patients and customers, while supporting the wider team in a busy public sector environment.

Qualifications

• Strong IT skills and proficiency with Microsoft Office applications.
• Previous experience in an administrative or office-based role.
• Excellent organisational skills and keen attention to detail.
• Confident, professional telephone manner.
• Good numeracy and literacy skills.
• Ability to manage multiple priorities in a busy environment.
• Positive, can-do attitude and willingness to learn.
• Professional, trustworthy and dependable approach.
• Flexibility and a desire to develop your career.

Responsibilities

• Manage and distribute inbound post promptly.
• Monitor and respond to the company information mailbox.
• Take card payments securely over the telephone.
• Assist with customer and patient enquiries.
• Support daily operational activities, including Embassy and ICON processes.
• Contact self-pay patients regarding outstanding balances.
• Scan, file, shred, and maintain documentation.
• Provide general administrative and office support as required.
• Route calls and enquiries to appropriate account managers and colleagues.

Skills

IT skills

Office admin

Organisational skills

Telephone manner

Numeracy & literacy

Multitasking

Positive attitude

Trustworthy

Career development

Education

Tools

Job description

We're Civica, a global GovTech champion, supporting the needs of citizens and public sector organisations across the world. Through our software and services, we help deliver critical services that improve lives.

As part of our Medical Billing & Collection (MBC) business, we're looking for a Payments Team Administrator to join our team in Amersham. This is an excellent opportunity for someone who enjoys working in a busy office environment, delivering excellent customer service, and ensuring administrative processes run smoothly.

The Role

As a Payments Team Administrator, you'll provide key administrative support to the Payments team, helping to ensure the efficient handling of payments, enquiries, correspondence, and day-to-day office activities.

You'll be the first point of contact for many incoming queries, processing payments, supporting patients and customers, and helping maintain the smooth operation of the wider team.

What You'll Be Doing

• Managing and distributing inbound post in a timely manner
• Monitoring and responding to the company information mailbox
• Taking card payments securely over the telephone
• Assisting with customer and patient enquiries
• Supporting daily operational activities, including Embassy and ICON processes
• Contacting self-pay patients regarding outstanding balances
• Scanning, filing, shredding, and maintaining documentation
• Providing general administrative and office support as required
• Routing calls and enquiries to appropriate account managers and colleagues

• Strong IT skills, including Microsoft Office applications
• Previous experience in an administrative or office-based role
• Excellent organisational skills and attention to detail
• Confident and professional telephone manner
• Good numeracy and literacy skills
• Ability to manage multiple priorities in a busy environment
• A positive, can-do attitude and willingness to learn
• Professional, trustworthy, and dependable approach
• Flexibility and a desire to develop your career

Why Join Us?

At Civica, you'll be part of a collaborative and supportive team where your contribution is valued. We offer opportunities to learn, grow, and develop your career while making a real difference within an organisation that supports essential services.

We are committed to building an inclusive workplace where everyone can thrive and bring their whole selves to work.

Working Arrangement

This is a hybrid role based from our Amersham office, with a blend of office and home working.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.