Payments & Admin Specialist - Hybrid Role

Civica UK Ltd; Amersham; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Pension contribution

Income protection

Private medical insurance

Job summary

Civica is seeking a Payments Team Administrator in Amersham to provide key administrative support to the Payments team, handling payments, enquiries, and day-to-day office activities. You will be the first point of contact for many queries and help maintain smooth operations.

The role is hybrid, based from our Amersham office, with a mix of office and home working. We value a positive, can-do attitude and strong organisational skills in a busy environment.

Qualifications

• Strong IT skills with Microsoft Office applications.
• Excellent organisational skills and attention to detail.
• Confident and professional telephone manner.
• Good numeracy and literacy skills.
• Ability to manage multiple priorities in a busy environment.
• Positive, can-do attitude and willingness to learn.
• Professional, trustworthy and dependable approach.
• Flexibility and desire to develop your career.

Responsibilities

• Managing and distributing inbound post in a timely manner.
• Monitoring and responding to the company information mailbox.
• Taking card payments securely over the telephone.
• Assisting with customer and patient enquiries.
• Supporting daily operational activities, including Embassy and ICON processes.
• Contacting self-pay patients regarding outstanding balances.
• Scanning, filing, shredding, and maintaining documentation.
• Providing general administrative and office support as required.
• Routing calls and enquiries to appropriate account managers and colleagues.

Skills

IT skills

Excellent organisational skills

Professional telephone manner

Numeracy and literacy

Multitasking

Willingness to learn

Dependable

Tools

Microsoft Office

Job description

Civica is seeking a Payments Team Administrator in Amersham to provide key administrative support to the Payments team, handling payments, enquiries, and day-to-day office activities. You will be the first point of contact for many queries and help maintain smooth operations.

The role is hybrid, based from our Amersham office, with a mix of office and home working. We value a positive, can-do attitude and strong organisational skills in a busy environment.