Provider & Carer Payments Administrator (Hybrid)

Shared Services Partnership; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Flexible working: Hybrid

Competitive benefits package

Job summary

Hampshire County Council in Hampshire seeks an Administrative Officer for Provider & Carer Payments to support accurate processing of care payments and management of financial queries. You will engage with care providers and service users, ensuring timely, accurate payments and strong customer experience.

The role emphasizes attention to detail, numeracy and IT skills, and a willingness to learn in a hybrid working environment with competitive benefits.

Qualifications

• Excellent attention to detail and organisational skills.
• Person-centred and resilient, with the ability to take responsibility for your work.
• First-class numeracy and IT skills.
• Willingness and ability to learn new skills to become an active, adaptable, and involved member of our uniquely skilled team.
• Transferable skills or relevant experience in a customer-facing or numerate role will also be considered.

Responsibilities

• Accurately resolve complex financial queries and ensure care payments are processed correctly and in a timely manner.
• Deal with a high volume of queries via our email inbox, authorise payments, and reconcile accounts.
• Help improve our current processes and policies.
• Build supportive and collaborative internal and external working relationships with customers and colleagues.

Skills

Attention to detail

Numeracy

IT skills

Customer-focused

Job description

Hampshire County Council in Hampshire seeks an Administrative Officer for Provider & Carer Payments to support accurate processing of care payments and management of financial queries. You will engage with care providers and service users, ensuring timely, accurate payments and strong customer experience.

The role emphasizes attention to detail, numeracy and IT skills, and a willingness to learn in a hybrid working environment with competitive benefits.