Patient & Visitor Experience Specialist

Kent Hospital; Warwick; On-site; GBP 24,000 - 32,000; Full time

Job summary

Kent Hospital is seeking an Operations Specialist to be the first point of contact for patients and visitors at the main entrance. The role greets guests warmly, checks patients in for appointments, and assists with wayfinding to registration areas.

It also answers information lines, screens visitors, logs entries, and coordinates with Volunteers and Transport Teams to support patient flow while maintaining confidentiality.

Qualifications

• High School or GED is required.
• Associate's Degree is preferred.
• 1–3 years of healthcare customer service experience.
• Strong communication and customer service skills.
• Proficient in English; Spanish is a plus.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Screen visitors by verifying and scanning personal identification into the visitor badging system.
• Issue visitor badges and maintain logs of individuals entering the facility.
• Enforce visitation policies and escalate concerns when needed.
• Use Epic patient lists to identify patient locations, confirm extensions and appointment locations.
• Direct patients to appropriate registration areas for appointments.
• Answer information lines, maintaining confidentiality and providing timely information.
• Provide wayfinding support or escort patients and visitors when needed.
• Coordinate with Volunteers and Transport Teams for additional support.
• Assist with arranging transportation services for patients (Uber or approved ride programs).
• Perform all other duties to support main entrance operations.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

English language

Spanish language

Education

High School or GED

Associate's Degree

Job description

Kent Hospital is seeking an Operations Specialist to be the first point of contact for patients and visitors at the main entrance. The role greets guests warmly, checks patients in for appointments, and assists with wayfinding to registration areas.

It also answers information lines, screens visitors, logs entries, and coordinates with Volunteers and Transport Teams to support patient flow while maintaining confidentiality.