Hospital Patient Experience Concierge

Sodexo; Colchester; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Uniform provided

Blue Light Card

Holiday entitlement

Travel plan assistance

Job summary

Sodexo is hiring a Visitor Services Assistant at Colchester Hospital. You will support reception, helpdesk, cashier, car parking and general office tasks to deliver welcoming and efficient service for patients, visitors and staff.

Join a frontline role that requires empathy, strong organisation and the ability to handle sensitive information while coordinating with ward managers and service users across hospital sites.

Qualifications

• Experience in a customer service, facilities management or team-leading environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Provide friendly, professional service at main reception and Welcome Desk.
• Assist patients, visitors and staff with enquiries, directions and service requests.
• Handle calls and emails relating to portering, transport, security, housekeeping, catering and estates.

Skills

Customer service

Facilities management

Team leadership

Microsoft Office

Tools

Microsoft Office

Job description

Sodexo is hiring a Visitor Services Assistant at Colchester Hospital. You will support reception, helpdesk, cashier, car parking and general office tasks to deliver welcoming and efficient service for patients, visitors and staff.

Join a frontline role that requires empathy, strong organisation and the ability to handle sensitive information while coordinating with ward managers and service users across hospital sites.