Patient Access Specialist — Admissions

Cleveland Clinic London; Greater London; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical & Dental Insurance

Life Assurance

Season Ticket Loan

Cycle to Work

Wellbeing Hub

Earned Wage Access

Discounts on food & retail

Job summary

Cleveland Clinic London is seeking a Patient Access / Admissions Clerk to warmly welcome outpatients on arrival and ensure smooth registration and data capture. You will collect demographic and financial information, liaise with insurers, and provide cost estimates while maintaining exceptional customer service in a busy hospital environment.

Working with the Registration/Admissions Senior, you will support multi-area reception tasks, process payments, and promote patient access tools,

Qualifications

• Relevant experience in a healthcare related setting and/or professional front desk service environment (essential)
• Experience of patient bookings via hospital computer software (preferred)
• Computer proficiency in Microsoft Office, Excel, Word etc (essential)
• Outstanding customer service, communication, confidentiality and interpersonal skills (essential)
• Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
• Ability to work effectively in both a team environment and independently (essential)

Responsibilities

• Meet and greet all day cases, inpatients and visitors to Cleveland Clinic London
• Ensure any outstanding patient demographic and financial information is complete at the point of arrival
• Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
• Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
• Complete the Administrative Admission process with the patient ensuring a patient/guarantor signature is obtained
• Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
• Provide cost estimates to self-pay patients
• Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
• Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
• Cross train across all areas of Patient Access
• Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
• Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
• Other duties as assigned

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Independence

Tools

Microsoft Office

Excel

Word

Job description

Cleveland Clinic London is seeking a Patient Access / Admissions Clerk to warmly welcome outpatients on arrival and ensure smooth registration and data capture. You will collect demographic and financial information, liaise with insurers, and provide cost estimates while maintaining exceptional customer service in a busy hospital environment.

Working with the Registration/Admissions Senior, you will support multi-area reception tasks, process payments, and promote patient access tools,