Hospital Visitor Services Associate Patient-Focused Desk

Sodexo; Colchester; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Mental health and wellbeing resources

Employee Assistance Programme (EAP)

Free health & wellbeing app with 24/7G

Discounts on high street brands

Salary finance tools

Retirement savings plan and life保险

Full training and protective uniform

Cycle to Work scheme

Flexible working

Competitive pay

Job summary

Sodexo is hiring a Visitor Services Assistant at Colchester Hospital to provide a welcoming front-desk presence and responsive support for patients, visitors and staff. You will assist with enquiries, payments, and general office services while maintaining confidentiality and safety procedures.

The role involves handling cash, badge access, and coordinating with portering and transport teams. NHS experience is advantageous and you will work across hospital and community sites in a busy

Qualifications

• Experience in customer service, facilities management or team leadership.
• Strong communication and interpersonal skills.
• Ability to stay organised and manage multiple priorities.

Responsibilities

• Greet and assist patients, visitors and staff at the main reception and Welcome Desk.
• Handle enquiries, directions and service requests efficiently.
• Respond to calls and emails about portering, transport, security, housekeeping, catering, estates, linen and laundry.

Skills

Customer service

Communication

Organisation

Multitasking

Cash handling

Confidentiality

Empathy

MS Office

NHS experience

Access control

Tools

Microsoft Office

Job description

Sodexo is hiring a Visitor Services Assistant at Colchester Hospital to provide a welcoming front-desk presence and responsive support for patients, visitors and staff. You will assist with enquiries, payments, and general office services while maintaining confidentiality and safety procedures.

The role involves handling cash, badge access, and coordinating with portering and transport teams. NHS experience is advantageous and you will work across hospital and community sites in a busy